The Charles Fort Wayne

Thank you for your review. The wedding and hospitality industry has been hit hard and is often 'not heard' during the pandemic. I want to make this point perfectly clear: The Charles has followed the Governor's 'Back on Track' mandates to the letter.... including (but not limited to): Quarantining (rescheduling events during the required shut down), following the maximum guest count/% of room capacity, removing 'self serve' stations, distancing table 6 feet apart, providing hand sanitizing stations, all team members wearing masks and gloves, etc. We have been meticulous to the point of being OCD about this, in an effort to keep guests and staff as safe as possible. Ceremony chairs are set in a 'traditional' fashion for photographs prior to the ceremony, but never have there been restrictions placed on guests to move chairs apart.... outdoors, there is 9+ acres to socially distance and with the new wiring placed at the Gazebo (replaced to accommodate outdoor concerts), the ability to social distance is limited only by the guests choosing not to move their chair- seeing and hearing is not an issue whatsoever. Guest counts ARE greatly reduced, disappointing out clients and adding further hardship across the board for all hospitality-related industries. I humbly ask you to change your rating from 3 stars to 5, as your issue appears to stem from a pandemic over which no-one has control and distancing issue of which you have control, as you seem pleased with all other aspects (thank you for that!). If you'd like to privately email, I am happy to discuss your concerns further. Have a great day!