Chipotle Mexican Grill

In my opinion this is the best Chipotle in town. The staff is always super friendly and the food is fresh and good and they give fair portions. We always go out of our way to come to this Chipotle as opposed to the Virginia Street Chipotle who has terrible service.
Apr 6th, 2024

Get control of your parking lot.
Mar 18th, 2024

Rihanna was awesome, very good service, prompt, and respectful. 10/10
Mar 16th, 2024

I ordered my food online and was told it was ready. When I walked in it wasnt on the shelf. I asked the lady at the counter and she said they were making it. We sat down and watched them make two other customers food then start on ours. As she was making mine (white rice, extra) I saw her scrape the rest of the white rice in my bowl then add beans. She sat it aside and worked on my husbands. She went back to mine and scooped two scoops of brown rice and more beans on top. I got up and asked her, is that for (my name) she said yes. I said did you put brown rice in there? She said, yes. I said its supposed to be white rice. She said, I know but thats what we do when we run out. The other lady in the kitchen speaks up and says, I have more white rice right here. I then asked the lady who was making my food, why would you substitute it with brown rice when I specifically ordered extra white rice? And she said well thats what we do and then when your delivery driver picks up your food, we let them know. I said well, Im not a delivery driver. Its my order and Im here to get it myself. And she said again well thats what we do and if you didnt like it, we would remake it. My husband then said why dont you just make it right the first time if youre going to Remake it anyways? She got extremely upset and threatened to walk us because we were upset. Our food was being made incorrectly, and then she threw down the scoops and walked off to the back office. You can see the photos that I posted theres nobody in the kitchen because we stood there for five minutes until another employee came out of the back and started making our food for us. We stood there quietly, while she made our food and asked her not to put lettuce on as the entire container was brown. It was 7 PM when the store is open until 10 PM, so I imagine they were going to have to make more white rice anyways After we got our food, we sat down in the dining room to eat it, and several customers came in after us, and got their orders with no issue. Chipotle sent me A survey after we left, but it doesnt matter if you complain on those because absolutely nobody ever follows up. I love chipotle, but the last year I have had more problems than it is worth for what I pay. I am hoping that management reads this email and takes the necessary steps although Im not sure that will happen because Im almost positive the lady that I interacted with was a manager. Just do better.
Feb 23rd, 2024

Feb 17th, 2024