Liberty Federal Credit Union | Burkhardt

The teller, I think her name is Dana, was very helpful, knowledgeable, and patient.
Mar 15th, 2024

I visited this location for the first time yesterday to make a deposit. I had a great experience. The teller was very helpful and friendly! The building and parking lot were also easy to navigate.
Feb 1st, 2024

Bank somewhere else. Ever since they built their new building, their account fees have been astronomical. For instance, I had three pending charges. I was at the bank at 8:00 am and first in line to make a deposit. However, when I checked my balance, Liberty had returned all pending charges and charged me non sufficient fees on top of it. I called Liberty to inquire why that was and was told the deposit was made after they returned the charges. Not so since the deposit was made at exactly 8:00 am. will be moving my account directly.
Nov 19th, 2023

There are currently 8 people waiting and only 1 teller working over lunch hour. How does this make sense?
Oct 5th, 2023

I'm usually overly positive in my reviews, and I tend to forgive a LOT. And in general, I like to give extra stars because you can't mess with the place that feeds families. But this time I can't stay quiet. In short, these people seem to hate their jobs. As a whole, this company acts like a large machine with no humans in it. Between all my family members, we have about 6 accounts with them, some large. But, because of the way these people treated me, the customer, I'll be taking my money elsewhere as soon as possible. Buyer beware. I would give them zero stars if I could, but I'm giving them two stars because of the nice way the front office treats customers (eg. before they take your money), but once you start dealing with the back offices, buyer beware. Without getting too much into detail: for me, they created a situation, and then it became MY problem, even though they were incompetent about it, didn't inform me it had happened until much later, and even though I showed them ample proof that it happened ("we would never do that" even though I'm clearly showing them that yes, they did). They take no ownership of their mistakes. And when I asked them about it, they made it sound like "shrug, it's your problem now", with no assistance. And when I informed them of my frustration, they laughed at me. Yes, laughed. All over a simple $16 and some odd cents. Yes, you read that right: less than $20. Horrible horrible horrible business to deal with. I'm very disappointed. And now, I have to deal with all the fallout from this. In this case, I am taking a large hit on my credit score. Ugh! So yes, I'm taking my business elsewhere, and I'd recommend for you, fellow customers, to do the same. Awful awful. TL;DR: If you are looking for a financial institution, run away. Don't put your money here. There's no "small town service" here, no matter how much they pretend to be.
Sep 3rd, 2023