Jimmy John's

Mar 7th, 2024

Mar 4th, 2024

I ordered a ham, salami, and cheese wrap. Waiting for an hour or more. I got a chicken & tuna. What? First and last experience.
Jan 27th, 2024

I ordered lunch for my entire office. They added Cesar dressing to a sandwich (not requested) When called and asked to replace the sandwich, they argued with us and told us it was our fault. When asked to speak with a manager, they left us on hold for 9 minutes. We called back and the put us on hold again for 11 minutes. I called customer service and was told I could sign up for the rewards and get a free sandwich. I asked for the owner to call me back, as a business owner I would be appalled if any of my customers were treated like this. I never heard back (over a week). This was a disappointing experience.
Jan 13th, 2024

I ordered food online at 11:10am. I called the store at 12:19pm asking for an update. Turns out, they delivered my food to the wrong place. Whomever took my call was getting extremely frustrated and started yelling at me over the phone and then said I have zero patience for this phone call and zero patience for life. This phone call isnt worth the order and Im not resending your food and then he hung up on me. I online order from this location 2x week due to I work close being told by an employee youre not worth it is a terrible business move. He also kept stating how hes been in this business for 25 years for some strange reason. Didnt seem like it due to the clear loss of emotional control. The drivers who usually deliver my food are always super nice (which he spoke badly of them as well saying theyre 18-24 years old and dont know how to read the notes on online orders). I think this guy needs some mental help, especially before interacting with customers again.
Mar 4th, 2024