Sears Appliance Repair

Aug 2nd, 2021

Very poor customer service. I had a technician come in to do an estimate on my dryer, the cost was a little high so we wanted to think about if we were going to have it repaired or just buy a new dryer. He said that was fine and I just to contact customer service later that day If we wanted to get the repair and they’d be able to order the parts! When I called, they said the ticket was closed and could not be reopened. They told me that a technician would have to come out again before the parts could be ordered. They didn’t have another appt. for 2 1/2 weeks. Also, several people I called refused to let me speak to a supervisor. I will never use this company for anything again! Support local businesses instead!
Jun 5th, 2020

Sep 27th, 2019

It is sad to see their inventory diminish due to the bankruptcy of the original Sears. I built my cordless tool shop with Craftsman's 19.2 volt power tools. There is no trace of that system on the shelves anymore. I have rebuilt my tool collection with Milwaukee's 18 volt cordless system which is at least as powerful as any brand that I have used.
Apr 15th, 2019

very professional!
Mar 28th, 2019