Budget Car Rental

One hour before my reservation they send an email about this location suddenly being closed and my reservation is now at a location 45 minutes away... I wouldn't do business here again.
Feb 15th, 2023

Nov 3rd, 2022

Take lot of time to handle each customer. It's like a one man show. Probably they have some hidden charges too at the time of final billing
Sep 25th, 2022

Aug 7th, 2022

Terrible customer service at the Columbus Indiana location inside Walmart at 735 Whitfield Drive. The person who checked me in and out was very unprofessional. He wasnt present when I came to drop off the vehicle and claimed to be at the car wash. Said he would return in less than five minutes and that I could put the key in the lock box or I could wait for him to arrive. I chose to wait since this location is inside wal mart. About 10-15 minutes later I rerturned to the counter and the employee was on the phone and would not acknowledge me for a minimum of 10 minutes. By this time my ride had arrived and couldnt wait any longer to pick me up and so I wrote on a piece of paper I can no longer wait, please email me my receipt and wrote my email address and attempted to hand the keys and the note to him. He still refused to acknowledge me so I said, I cant wait any longer, my ride is here to pick me up. Please email my receipt. When he did email my receipt an hour later it was close to $40 more than the amount I was given when I selected pay now on the website. When I called the employee again he started that he was again, at the car wash and would have to look and call me back. 4 hours later I still hadnt heard from him so I called him again. He said he was very busy and may have to take care of it tomorrow. I said please let me know what you find out as soon as possible. He called me back 5 minutes later and said the charge was due to me returning the vehicle late. I reminded him that I called him at the return time because he wasnt at the location and that he gave me two options and I chose to wait and that he was rude by wasting my time and not acknowledging me when I returned. He said that if I would have placed my keys in the drop box it would have been no charge but since I chose to wait and didnt wait for him to finish his phone call that I was to be charged for the extra hour. I said, you cant charge me for that! He said Im not, budget is. Take it up with them and hung up on me.
Nov 24th, 2022