Best Western Plus Louisville North

Mar 1st, 2024

Jan 26th, 2024

The manager that helped me during my stay was amazing. The rooms were very nice and clean. The breakfast wasn't that bad either for hotel breakfast.
Jan 1st, 2024

Dec 30th, 2023

What a cluster... So I book a room online at the Best Western Plus, Louisville North, in Clarksville, IN. I use Google Maps to get there and it seems Google Maps is wrong, because it's a Comfort Inn. Best Western is next door. So I go to check in and the woman tells me that they are having a maintenance issue. I need to go to Quality Inn, and they are owned by the same company and honoring all the reservations. So I go next door where the map took me initially and go to check in. She can't find my reservation. I call it up on my phone and she says "Oh Best Western PLUS, that IS us. We just got bought and changed the name". Not sure how anyone is supposed to know that... So she hands me off to a guy that doesn't look like he's slept I'm a week. He's wearing a mossy oak hooded jacket, and was talking to who I can only assume is his gf who is loitering around the counter in fleece pajamas pants. He takes a long time and finally gets me keys to a room on the second floor. I go to park and the hotel, seriously, only had about 18 parking places. I just pull out of the way. On the way back in, I ask Mossy where they are hiding the parking lot. He says they share parking at the Best Western next door. Huh?!? We take our stuff up and... We can't get in the room. I go back down to Mr Mossy Oak and interrupt his conversation with pajama girl, and he says sorry, someone is already in that room. (WTH?) I comment that they probably didn't care for someone trying to get in their room, repeatedly, at 10 pm. I then get keys to a room on the third floor. So we shlep our stuff up there and... keys again don't work. So back down we go. The lady is back and I tell her that I'm not going to a third room, that they can just give me a refund. That, of course, takes longer than it should and she's just starting at the screen, shaking her head repeatedly. I tell her that I'm thinking that a room without someone already in it, and that I can actually enter, should be the bare minimum to be in the hotel business. So now we're 2 hours down the road in Bowling Green, at a Sleep Inn that ironically seems to be owned by the same chain. Fortunately the lobby here is not Darwin's waiting room.
Jan 21st, 2024