Royal Audi

Horrible customer service. I brought my vehicle in for repair and the next day it would not start and had to be towed back in. My vehicle was in their shop for over a month. Their service department is completely incompetent. Do yourself a favor and take your vehicle to Indy for service.
Mar 23rd, 2024

Excellent experience at Royal Audi. Love my new ride and love my buying experience. I felt like a VIP!
Feb 18th, 2024

Company values customer loyalty. We purchased our car here and have been consistently taking it in for service. Always very pleased. This year we ran into a manufacturer issue which involved an extensive and time consuming repair. It could have quickly devolved into a nightmare situation. However, Audi service handled it professionally and with excellent customer service. Thank you Preston and Samantha.
Dec 23rd, 2023

Multiple emails and calls unreturned, then told that something that is CLEARLY faulty (parking sensor) with video evidence it can't be covered because there is no fault code stores EVEN THOUGH they replaced the same part with the EXACT same symptoms before. Lame excuse of why the problem is occuring just to get out of doing what's right. The warranty is useless when they don't want to put some work in to help. Purchased Audi care, and ALL service done through dealer, and I get no support. Instead of fighting Audi to do what's right it's "oUr hAnDs aRe tiEd wE cAn'T dO anYtHiNg" Save yourself the hassle, by a BMW or Lexus as the service is unparalleled. Never have to fight for warranty work. Never feel that I don't matter, or my business isn't appreciated. I'm convinced warranty claims here come out of their pocket because I've never had people argue so hard NOT to fix your problem. Based on others who have bought Audi's through here it's the same level of service and excuses. Glad others had good experiences because mine was garbage.
Dec 20th, 2023

Poor customer service. Dont waste your time in Bloomington, IN.
Dec 12th, 2023