Northwest Towing & Recovery

Samantha Rick _{on Google}

Apr 10th, 2024

Jeremy in truck 50 was absolutely AMAZING. He went above and beyond to help me. He took great care when loading up my car and towing it. He even assisted with getting my car where I needed it at home.

Adrienne Marshall _{on Google}

Mar 31st, 2024

Kudos to Jeremy, truck 50. He was very friendly and helpful. He arrived an hour early to the eta. Thanks, Jeremy!

Loren R _{on Google}

Mar 28th, 2024

First and foremost, I respect the drivers for this company as I've always used Northwest when in need. However, I recently was in a car accident that left with me with one hand. I read a prior review and can relate to their situation, in hopes that future customers will find an alternative company.
I went to the Northwest Towing lot in Anderson to retrieve my personal items as they are a necessity to me and my daily life, including; my phone, inhaler, and prescription medicine. I was informed by the staff that I needed to have my insurance company email them stating they were going to cover the current towbill, storage, and tow out before they would even release my property. I was in disbelief and was beyond upset.
Shortly after speaking with the staff I requested to speak with the owner. I was handed his business card and was informed he was at the Muncie office. I personally have been in the tow industry for over 15 years, including, JRs Services & Recovery, Wards Towing, LCW (Last Chance)Towing, and I am the current owner of LMC Towing and Recovery.
I then reached out to the owner regarding the issues and I was utterly shocked how he represented his company. He had a poor attitude and was clearly a cash cow ensuring that nothing was going to get released until the balance was paid in full. He would not only talk to me like I was his child but acted like I had no idea how police impounds work.
Again, as a owner, you never know who is on the other side of the counter. If someone has medical issues, you don't keep their property from them including medications. At most, a property release fee could have handled situation. Instead, the owner insisted $580.00 for a car that was there for less than 12 hours. Clearly he is only in business with the intentions of helping his company solely and not the customer.
Please be cautious when using this company because you can read the reviews and see what type of owner Harry Holding is. I hope that APD in the near future will release their contract and give it to a company that will handle accident tows and impounds properly.
Moving forward I will never request any service from this company due to the lack of professionalism and business model. I hope this review will help the next person. I would strongly suggest using Garner's Towing if you are in Anderson.

Nick Reynolds _{on Google}

Mar 27th, 2024

Jeremy driver of truck 50 was really helpful and arrived ahead of eta. Thank you Jeremy