Northwestern Medicine Outpatient Rehabilitation Winfield

Gina V. _{on Yelp}

Sep 10th, 2018

I am so excited to be here with my husband to get his physical therapy for his heels and neck problems.  I called to make appointments and the receptionist was so nice and polite she made so easy and schedule four appointments to meet our schedule. Upon arrival we were greeted and promptly help.  I did forget to bring the secondary insurance and asked them if I can fax it to them they assure me no problem bring it next time.  At the waiting area they have new magazines.  I like that a lot because I don't like reading  old outdated magazines.  The receptionist are so nice and courteous that is welcoming.   The rehabilitation service here at CDH on the fifth floor offers physical, occupational and speech service and also they have the pediatrics section at the same floor.  I noted that the facilitators are specially nice to the kids that come for their therapy.  The staff cares so much for the elderly too.  As I was waiting for my husband to go in a patient was waiting for the person to wheel him down to his parking place.  The receptionist was very polite to him making sure he was well accommodated and saying jokes to him very sweet of her.  The appointments are right on schedule and the therapist that was late for the seniors did called that he was stock on traffic and apologized for his delayed.The receptionist make it so easy they print out the schedules and give you a folders for your personal therapy appointments.