DPD Smiles - Pediatrics & Orthodontics

DPD Smiles is fantastic! We have been going to them for many years now and we couldn't be happier. All the staff is professional and friendly and accommodating to our schedule. We will continue to see Dr. Joshi. She is fantastic!
Feb 21st, 2024

Called the front desk and got him on phone - but he mentioned he cant help on billing. Asked me to send mail to billing department. But no updates. ----------------------------- No updates after multiple requests. ------------------ As per your request, sent reminder mail to your email id. Its not just me, Cigna insurance too tried to reach you multiple times. No response. Let us see if you are helping or not. ---------------------------------- No Stars for this place. They will claim insurance without providing the service. If we ask for the update, they will not reply. Please dont come to this place. Very bad, unprofessional.
Feb 6th, 2024

DO NOT GO HERE I have proof that they told me to not pay my bill for literally 6 months and now they are commenting on my other review about how it was in collections for 6 months when they have only just sent me to collections apparently. Oh and they treat you like garbage. Go somewhere else
Jan 16th, 2024

Wish I could give a lower rating. The doc is okay but the way the clinic functions is apalling. Front desk guy is overall very rude and unprofessional and also owns the clinic. Disrespectful and a bad attitude. They don't value your time as a patient and don't understand how parents of kids take time off for an appointment. Despite emailing them a month ahead about insurance info and approval details, they only look it up on day of appointment (they admitted to be sitting on that info and did not even apologize) and I had to make a bunch of last minute calls to insurance on their behalf to ensure appointment is not rescheduled. Emails and calls for refund when they billed and got paid both by insurance and also my credit card go unanswered.(and they save your credit card info without mentioning to you and charge it several months later).... Would never go there again.....
Feb 28th, 2024

I recently had the unfortunate experience of visiting DPD Smiles, and I must say, it was one of the most disappointing and unpleasant dental visits I have ever had. The main issue that I encountered was the incredibly rude and uninviting front desk receptionist, who seemed to have no concept of basic customer service. Upon entering the pediatric dentistry office with my toddler (walking) and baby in a stroller, I was immediately scolded by the front desk worker for bringing a stroller in. Instead of politely informing me of any policy regarding strollers, he chose to rudely tell mw that there exam rooms are small and shrugged when I said I needed the stroller for my baby. This simply made no sense give this is a pediatric dentist office. To make matters worse, our appointment was scheduled for a specific time, yet we were left waiting for a staggering 30 minutes before being taken back. This level of disregard for our time is simply unacceptable. It is not only disrespectful to the patients but also demonstrates a lack of organization and efficiency within the practice. The front desk worker's unhelpfulness extended beyond the stroller incident. When I approached him with a question regarding the appointment time, he made no attempt to even look at me through the glass of the front desk. While my experience with the front desk worker at DPD Smiles was highly disappointing, I must mention that the dentist and hygienist were kind and helpful. Once we were finally taken back for our appointment, they were professional and seemed knowledgeable in their field. The dentist took the time to answer any questions I had, which I appreciated. The hygienist was gentle and thorough during the cleaning process. However, despite their competence, the overall negative experience with the front desk worker overshadowed any positive interactions with the dental professionals. Overall, my experience at DPD Smiles was marred by the unprofessional and discourteous behavior of the front desk receptionist. The scolding for bringing in a stroller, the significant delay in being seen, and the unhelpful attitude displayed all contributed to an incredibly negative visit. I would strongly advise anyone seeking pediatric dental care to look elsewhere, as the lack of respect and poor customer service at DPD Smiles is simply not worth enduring.
Jan 29th, 2024