Wintrust Mortgage

So beyond frustrated. I’ve been trying to get a replacement debit card for over a month. The first time I call into the branch closest to me (Logan square). They say they’ll order me one, but I can also come in to have one printed. I wait about a week and a half/two weeks. No card. I go to the branch and they say actually we can’t issue or request a new card for you because you didn’t open your account here. Fine. They call into my home branch, Wheaton, and send an email while I’m there. I wait another week and a half. No card. I call into Wheaton. They say a request was never put in. I explain the situation and they transfer me to someone’s voicemail. I leave a message, no call back. I call in again today . I tried to explain to the woman I spoke with who only cut me off and said the card needed to be cancelled. I said I can’t have it cancelled until it’s replaced as this is my only one (I’ve been turning it on/off via app to still be able to use Apple Pay and cardless cash). she puts me on hold, comes back and says it’s been cancelled even though I did not ask for that, and said “your new card will arrive within 10 business days, let us know if not”. IF NOT? How is that even an option after all of this? Seriously cannot believe that I’d have to drive an hour away just to get a replacement card in a timely manner. Cannot believe I spent this many phone calls and a physical visit to get this much bad information, and now I don’t have access to that account unless I can go into a bank. Shocker- I work 9-5 too! So so so so inconvenient and ridiculous. I’d close this account altogether now but I don’t have multiple hours to commute to do it.
Jan 1st, 2022

Customer service is amazing. Jimmy and another staff member called me back within an hour to assist me.
Dec 8th, 2021

Good bank.. sometimes needs more help.
Nov 7th, 2020

This bank is way better then other bank 🔥 no cap
Oct 27th, 2020

They used to be a good bank, but lately the customer service has been obnoxious. Last time I called (regarding online banking), they were so condescending and made me not want to do business there anymore. Sometimes they are really nice though. I think it depends on who you are talking to...
Sep 2nd, 2020