MOGO Dental Software

Have been with MOGO for over a decade, wish I switched a long time ago. They keep trying to do what they can to squeeze money out of you. Inconsiderate to the needs of their clients, they just do whats best for them and point fingers at someone else.
Jan 8th, 2021

May 29th, 2020

May 8th, 2020

After having Mogo for more then 20 years at my dental office we decided to switch to another more up to date software. We paid Mogo even though our office was closed for 3 months. When we moved our data over something was left out and we wanted to pay Mogo for view and print and our data has all been deleted from the cloud. Beware everyone!! They said it was in our contract!!
Apr 6th, 2020

UPDATE: Changed from one star rating. Mogo has changed the charges for cloud storage. I can now manage my photos and docs without having to go back and delete dated material. My hope is that they find a fix so that more than 5 users can log on at once. This is what I was promised a year ago but still nothing. I will update again once they come through. ORIGINAL POST March 2017: I have been with Mogo for 27 years. I started with them right out of dental school. The owner/developer Ming was very responsive to problems and ideas at that time. I was even a beta test site for them in the early 1990's. I recommended Mogo to colleagues that also put it into their offices. I have not spoken to Ming in years because all of our issues were handled by his team. I would run into him once in a while at dental meetings and always considered him a friend. When my office was recently having problems with the Mogo software, and after analyzing our issues, Mogo suggested that we switch to their cloud based system and that would take care of our problems. I was quoted a fee of $595 for taking my existing server database and converting it to the cloud based system. I was also quoted a fee of $250 per month for ongoing support and updates. This fee was quoted by a Mogo representative named Matt. This fee is in line with what Mogo advertises on their website. I approved the conversion to the cloud and 4 days later we were up and running. As with most updates, there is always some issues to get ironed out. The reason I am giving Mogo a one star review is because of the horrible communication from the Mogo staff. Even though I was quoted $250 per month, the fee was pushed to $300 a month because of the size of my database. I was never advised that there would be a surcharge and this surcharge is not mentioned anywhere on their site. The Mogo website actually states "No hidden fees". (see photo) We asked about the customizable forms that are advertised on the new cloud version. It turns out that we cannot customize our med history forms. Mogo staff responded with “That feature is not available yet”. We were also having problems logging on with some of our workstations. When we called support, we were advised that we can only have 5 workstations logged on at once. If we wanted to have more than 5, it would be an additional $50 per month. This goes against what they advertise on their website. (see photo). It states, "Multi user license with unlimited work stations". We called Mogo and Matt insisted that he advised us that there was a 5 workstation maximum. My office manager asked Matt to have Ming speak to me directly and Matt replied, "Ming doesn't take calls". So my office manager asked to speak to Matt's supervisor. He said he would have her call “when she has time”. His supervisor Julie called me the next day. She re-iterated the same things and gave no explanation as to why my charges where different than what they advertised on their site. I asked her to have Ming call me an now a week later...nothing. • Forms are not customizable as advertised • Hidden fees for database size • Hidden fees for extra workstations I hope that this can be resolved and that Ming does call me someday. Maybe I will see him at a dental meeting. Jim Gavrilos DDS Barrinton, IL
Sep 17th, 2018