Westmont Manor Health and Rehab Center

My dad was here for the last few months of his life. He was neglected completely. He had cancer and dementia and needed extra care. No one paid any attention to his eating, or water intake. Communication was terrible, and many of his personal items disappeared. They let him deteriorate to almost nothing, while taking us we couldn't enter the building because of COVID protocols. It was a nightmare and no one there cared at all. It is a terrible place, I will never forgive the way they treated him.
May 9th, 2023

My mom went from an assisted living and not showing any signs of dementia until she fell one day and went into the ER. From there she went into a physical therapy facility. So many moves,so quickly, brought out her dementia and we had 2 weeks to find her a memory care place. Westmont Manor was the only one that had availability. We were a little nervous at first because its a little run down compared to what else is out there. However, once we got in we were beyond impressed by the people who work there. I go every day to visit my mom, never the same time, but always find her happy and taken care of. They bathe her regularly, got her to eat again when she started to refuse, got her to get out of bed and eat in the dining room. If I need anything they are always willing to get it and never sighed at or treated me like I was bothering them! I have gotten to know Cesar, Sam, D, Emily, Christiana and many more who are amazing at what they do! Staff and care are the best Ive seen! Sadly, the drive is too far for me and we have to move her closer. Please dont judge a book by its cover!
Jun 8th, 2023

Apr 1st, 2023

A good friend of mine has been at Westmont Manor for several months. As friends, a couple of us have tried advocating on her behalf since she is not able to. I have tried to work with the director, Moshe. He doesn't return calls or emails. Today, Durrell (customer service) called me instead. He yelled at me and wouldn't let me finish talking. As a customer service person he should let the person with the complaint speak. He wouldn't listen to me, interrupted me and then accused me of interrupting him. The reason for my most recent complaint: their staff keeps loosing/taking my friends clothing. I recently bought new clothing that has already been taken by the staff. I don't know what is going on there. Other recent complaints: staff is often rude, food is barely edible, short staffed, not well cleaned, and the list goes on and on. Staff have been abusive and neglectful in many ways. Out of respect for my friend, I do not want to give details. The management doesn't address issues. The facility is awful. I did see a positive review of Mark David - PT. He really is wonderful. There are a few other good PTs as well. Putting up with the negatives isn't worth it though in my opinion.
Mar 20th, 2023

From, my first visit up to today, the staff has been welcoming, enthusiastic, and eager to help in any way. Our loved one was moved from a larger privet facility; they cannot hold a candle to the attention she is receiving at Westmont Manor Health. The facility looks dated, but dont judge a book by its cover on this one.
Mar 5th, 2023