D V Jahn

I used to work here and everyone of my coworkers were so nice and diligent with their work. I love the work environment!
Dec 21st, 2020

I just received an invoice from this company and I have no clue what they are charging my deceased Mother for.  There are 2 charges for 2 different months...$170.00 in February of 2018 and $170.00 in March of 2018.  I can't believe this is even a legitimate company...who waits 16 months to bill someone?!!  When I call the number provided all operators are "busy".  Sounds like a SCAM to me!
Jul 14th, 2019

The hospital bed stopped working and I called DV jahn and left messages on 02-01-23, 02-03-23, 02-09-23. Finally on 02-10-23 when I called I got the same voicemail but this time I pushed the prompt for billing and spoke to Korrine at 12:13pm who told me she was working from home. I could clearly hear a baby crying in the background. Korrine told me she did not know why my many message were not returned about my non-working hospital bed. Korrine told me the office is not always staffed but usually return voicemails. Is it not medicare policy that providers have a brick building and normal business hours to service the products they bill medicare for? Afterall it has been over TEN DAYS that DV Jahns hospital bed has not been working and they NEVER called me back.
Feb 10th, 2023

DV Jahn has extremely poor customer service. Actually NON-existent customer service! My Dr. John ordered 1 hospital bed variable height claim #22094****** from provider DV Jahn. 847-573-1908. The hospital bed stopped working and I called the provider and left messages on 02-01-23, 02-03-23, 02-09-23. Finally on 02-10-23 when I called I got the same voicemail but this time I pushed the prompt for billing and spoke to Korrine at 12:13pm who told me she was working from home. I could clearly hear a baby crying in the background. Korrine told me she did not know why my many message were not returned about my non-working hospital bed. Korrine told me the office is not always staffed but usually return voicemails. Is it not Medicare policy that providers have a brick building and normal business hours to service the products they bill Medicare for? After all it has been over TEN DAYS that DV Jahns hospital bed has not been working and they NEVER called me back.
Feb 10th, 2023

I wished I could give 0 stars. Warning: they have supplier contracts with local area IL hospitals and will sell you medical equipment via these hospitals, cheap medical equipment for hundreds and hundreds of dollars. The quality of the equipment does not match the price and you can purchase cheaper medical supplies that are better quality online.The way their scam works: a hospital employee, in our case a hospital physical therapist, will push DV Jahn equipment down your throat in your worst moment, shortly after surgery. They will make it sound like you will not survive without the equipment and might even tell you that your insurance will definitely cover the device. Then they'll just put a DV Jahn invoice in the midst of all types of hospital paperwork and get you to sign for it while you are still on who knows on how many meds and barely off anesthesia and can barely think straight. Let alone think about insurance and what is covered or not by it!Next thing you know you are being released from the hospital with a cane or walker, but little do you know that DV Jahn will be harassing you with bills months later for the device because they are actually not covered by your insurance.When calling their billing office it seems like there's only one employee who has a very heavy Eastern European accent. When asking her for a reference or confirmation number she will not be able to give you one because this company is so small that she's writing manual notes for each account record.She is rude and they will start adding on latefees and will continue to send you bills even when you and your insurance call them to let them know that you have filed for an appeal with the insurance company and that they should put your account on hold. They do not understand this process nor what it means and will continue to send you bills regardless.At the end of the day you will have to pay up or pay a remaining balance the insurance didn't end up covering.All I have to say beware of this company as they are in the business of taking advantage of people who need medical equipment!
Oct 13th, 2019