Super 8 by Wyndham Waterloo

Mar 17th, 2024

Had to stay here one night unexpectedly. The room smelt awful and the bed was like sleeping on a cardboard box.
Mar 6th, 2024

This is the worst place we have ever stayed! The rooms were disgusting! Got in late so didnt notice until the next day when we pulled the curtains open. There was a dead cockroach smacked on the wall up high by the window. The bathroom had mildew, the shower was filthy, the toilet was gross, the sink was stained. The lampshade was stained & it looked like they hadnt dusted for who knows how long. It was awful! The manager would not work with us. Tried to get a refund. We spent hours on the phone. Took about a week after contacting head quarters for them just to give us some points we cant even use because we dont even have enough to use for a half a nights stay somewhere. You need the full amount of points to redeem. Please see photos below. This is a honest review. Please look at your rooms thoroughly before you book.
Feb 19th, 2024

Feb 13th, 2024

The worst customer service ever. We checked into our room late Friday night and tried to use the bathtub,which was broken. I notified the office who sent up a man who did not know how to fix it, and then after the man went back and forth a few times they switched us rooms, after my husband was the one who suggested it as they suggested for us to stay in the room and to call down to the front desk every time we wanted to use the tub for them to turn it on from the front desk. Which was absolutely ridiculous, and by now, it is almost midnight. The new room was completely filthy. We were told a manager was going to contact us the next day, which never happened.
Jan 12th, 2024