Duly Health and Care

Apr 3rd, 2024

I am so grateful for Radiology Scheduler Fallon. I really hope I spelled her name correctly. Fallon literally saved the day with her exceptional customer service. In a time where everyone seems so rushed and angry, Fallon was patient, kind and willing to assist me with an issue someone else caused. DULY, you truly have a gem and her name is Fallon. Thank you again Fallon!!
Mar 17th, 2024

I have been seeing Doctors at this location since it was Tinley Medical. Since Duly has taken over from Pronger Smith, it has been a revolving door for the Medical staff. My original doctor left Duly in 2020. I was able to be reassigned to a new doctor, who was as terrific as my original Doctor, however she left Duly last year. When getting assigned to a new doctor last November, I received a $317 new patient charge. When disputing the charge multiple times, I have been given different reasons as to why they feel the charge is correct, including that since I have a new doctor, the charge is applicable, and if this doctor leaves, I will receive a new patient charge again. There are 2 new facilities opening a half mile either north and south of Duly, and I will be looking into each of them.
Mar 3rd, 2024

Since Duly took over, the billing dept. is a nightmare. They outsourced the billing dept. to another country and I cannot understand a word they are saying. I have tried calling and have gotten no help regarding our bill. I wound up appealing a bill where we were signifiganly overcharged and these dummies sent me to collections. We have been going to DuPage Medical Group for over 10 years and this is how we get treated like CRAP. We will be looking somewhere else for our care. Look out - they take your copay and if you have 1 outstanding bill, they apply it to another date of service so you have no idea how to keep track of your billing. Duly going down the tubes. Lots of scumbags in the waiting room now. Probably getting free insurance.
Feb 27th, 2024

GREAT JOB DULY!!!! ... 5 star improvement from the last time I was here. The lobby//waiting area was filled, but not one patient waiting to check in. Also. Very short wait times considering the amput of patients.
Feb 18th, 2024