Sophie's Cafe

Great service, great atmosphere, and even better customer service!!!
Mar 2nd, 2024

I had a bit of a mishap after picking up my order. When I got to work I dumped all 3 of the drinks I had purchased all over my front seat. I went back to Sophie's, they remade my order, and when they found out what happen they wouldn't let me pay for my second order. Great customer service, food and drinks are great, and always have service with a smile. I believe in supporting the small town businesses
Feb 8th, 2024

Well the girl said hi then just had me standing there feeling like a fool. She kept doing what she was doing. Then another girl walked out, put moblie orders on their hanging area and walked back through the doors. I was still ignored. After 2-3 mins of just standing in quietness, it feels like an eternity. I finally asked if they only take mobile orders. She responded no. I said well I have been just standing here waiting. I never got asked if you could help me or if I had questions or if I was ready. I said acknowledgement is a big thing to me. I was in customer service for years. The girl says I said hi. I said I know then you kept doing your thing. She said I'm working on a mobile order. She asked if i needed help and i said yes please. She then says I can help you after I finish the mobile order. There are at least 3 that I can see. She asked if I need help since I brought it up and I said yes. I wanted to know the price of the muffins and there is no price to be found. I had to wait for her to finish the one mobile order so she could type in the price. Why isnt there prices already for the bakery items??? Everything else food wise seemed to have a price, but the counter items. So, I feel like if I didn't speak up I was going to just have to wait because I'm not important enough. Mobile orders came first. I already had a bad experience at Rock falls Sofie's Cafe and came here. Well my first experience at Sterling, was a month ago was in the afternoon and the girls greeted me and took my order right away. The service was nice, friendly, and quick. This time I felt like I was at Rock Falls. When I brought up the lack of customer service to a few people one including my sister they said yeah that's them my sister agreed it wasn't that good but it's good food. I am the type I don't care how good food is. If I can't get acknowledged, communication, respect as a customer, then screw your place. I only came out to get coffee from every place around to do my own comparison of taste, price, and service. Because the lack of good service makes my food and drink not taste that good. It puts me in a bad mood when I get bad customer service. I never treated people like that at any customer service job I had. Bar, restaurant, or retail. I lifeguard and greet as many people I can that walk into the pool. Maybe I'll stick to 7 brew. They seem to have the best prices and wonderful service. Muffin isn't too bad. I would think about trying the loaded pots. Now I know that it's a 50% change of crappy service they just won't get tipped. The coffee was one of the top liked by me out of 6 places. Not the best, but top 3.
Feb 6th, 2024

Friendly staff, tasty food and great coffee
Nov 26th, 2023

Oct 26th, 2023