Rob Apostolakis - State Farm Insurance Agent

Nov 16th, 2022

I have been a State Farm customer for over 20 years. Whenever a question or change has come up, I have always dealt with Vanessa Younan at this office. Vanessa is extremely professional and has always treated me with the upmost respect and kindness. Recently, an issue came up where I believed my identity had been stolen. State Farm made a claim against me and sent my information to a collection agency. Well, I contacted Vanessa to find out more information. Vanessa, knowing my history with State Farm offered to help and find out more information. Vanessa was able to contact the claims department and retrieve additional information that would aid in my investigation. In the end, I discovered that State Farm claims department did not do a proper investigation and I was cleared of any wrong doing. Vanessa was a huge part in helping me and if not for her, I would definitely be leaving State Farm with a very sour taste in my mouth. As it is, her office had nothing to do with this shoddy investigation and only because of her I will continue being a State Farm customer.
Feb 18th, 2022

I have been with State Farm for over 20 years. There's nothing better.
Nov 6th, 2021

You don't hear from them unless you owe them money. I have never received a call to update policys or anything the cover us for. Auto, house, health.
Sep 8th, 2021

I transferred my accounts to this office- BIG MISTAKE! I needed to speak with my agent, but he was unresponsive. I left 4 messages over a 3 week period. During my last attempt, one of his staff told me that he received my messages but he is in meetings. I didn't understand that since my call was also a business call. When I asked for clarity I was told that they cannot accommodate my needs. I said, "I don't believe I am being extra. I have called 4 times in 3 weeks. Certainly returning client calls is a part of the job. Do you not call your other clients back?" Again, she reiterated, "We can't accommodate your needs." Very disappointing!
Aug 24th, 2021