J.Crew

Called ahead to see if they could do an exchange without a receipt. They confirmed with their manager that they could. Couple days later, drove half an hour there only to be told that they couldnt. The items were brand new and had tags. They found the items on my account. They still sold those items in store (just not the right size). Employee needed manager to make the exchange. Manager could have made the exchange but chose not to. She didnt acknowledge their mistake over the phone and was unapologetic, unhelpful, and judgey. Apparently they have a strict 30 day policy. Ive purchased thousands in merchandise over the years and rarely return items. When I called customer service, they said the store has discretion but is separate from the umbrella company so cant enforce anything. The return items were no more than $50 and I was planning to buy $270. Manager made a passive aggressive comment and assumed I wouldnt go through with my new purchase. Im sure they could care less about my business given this behavior, and it worked. I wont shop here again. Quality has gone down anyway.
Dec 29th, 2023

Aug 7th, 2023

Jun 9th, 2023

May 23rd, 2023

Feb 2nd, 2023