Firestone Complete Auto Care

TLDR: Worst experience ever. Waste of time and money. They will most likely make your car worse off after working on it Essay: I saw my tire pressure sensor go off as I was driving to the office and decided to go here since it was nearby. I give my key to the girl and she says it'll be about 15 min. Half an hour later, she says my tires are fine and inflated to full but she recommends an inspection since she saw some moisture around the engine. "It's only $10." I say sure, which is the biggest mistake. What she said should have taken 10 min turns into an hour wait. I decide to confront her and she tells me the diagnostic is done, comes back and says without looking me in the eye that my car needs all these fixes that sound like complete bull and tells me it'll cost $300+. I'm livid at this point and say no I need to leave (side note: if I stayed it would probably have taken 4 more hours). I chat with the customer next to me and he tells me he's been coming here for 5 years and it's been the worst experience he's had. He also tells me the old manager (I think his name was Ben), who was really good, was recently let go so this spot has been run by a new manager. We both agreed we would never come back. Also these guys lost another customers key and couldn't find it. I head to work and read other reviews and some mentioned that their car had been damaged by their work so I decided to double check my tire pressure. I go to an air pump and first notice half of my tires are missing the cap that should be on the tire. I then check my car pressure and they're all over pressured by 2psi except for one which was over by 10 psi. Thank God I read the reviews and made sure to fix their mistake, otherwise my tire could have popped. I don't recommend coming here until there's a new manager or the old one comes back. Otherwise you're risking your car getting even more damaged from the 'work' they're doing.
Mar 25th, 2024

VERY HELPFUL, KNOWLEDGEABLE, ACCOMMODATING. EXCELLENT EXPERIENCE!
Mar 16th, 2024

Go there if you want to waste your Time and Money both. I had worst service advisor 6 CESAR. He is rude and sounds like racist because he was talking good with few people and bad with specific nationalities so that has to be corrected, his attitude is worst. Manager was good, there is other guy with long hair is also helpful. The problem is only this guy, He is a big LIAR and making customer fool, yes he literally lied to me. see proof in the photo. I had oil change in my car, next day I noticed my garage floor is full of oil, so I parked my car in my driveway to clean garage and my Driveway also has about 1 or 2sqft oil speread so Took car to the firestone again to have it checked. They took 4 HOURS and problem is not yet resolved, oil is still dripping everY 2-3 Seconds. In one hour more than 1 qt dripped. It was dripping when they parked my car infront of their door when checked me out so I called that Rude guy and he came and checeked. He said it is from frame. Its been already 5-6 hours and almost 3to4 qt oil has been dripped and is still dripping. SEE PHOTOS FOR PROOF. If that oil from frame then what you did with my car next day for 4 hours?? issue is not resolved next day and oil is dripping in same amount. basically i will have to take car to the dealership. they proved their Slogan (Triple Promise Fixed Right, Priced Right, Right on Time. ) totally wrong. I was told 1hour 50 minutes and waited 5-6 hours and next day instead of about an hour I have waited 4 Hours and problem hasnt been resolved. THEY CAN BREAK THINGS BUT NOT FIXED RIGHT,NEVER ON TIME Anyways who cares about that Guy, DONT TAKE ANY OF NEW OR BRANDED CAR THERE FOR OIL CHANGE OR ANY OTHER SERVICE, other than tires if you care about money. EXPECT CALL FROM THEIR AFTER DROPPING YOUR CAR AND WILL ASKED FOR COUPLE OF FEW THINGS WHICH YOU NEVER EXPECTED SO BASICALLY EXPECT TO PAY COUPLE HUNDREDS EXTRA EVERY TIME and you will have to struggle on top of that.
Mar 7th, 2024

Feb 6th, 2024

The service was professional, and efficient. I had a metal object lodged in my tire, it was loosing air. I had to drive that night 200 miles alone. I wanted to be sure the vehicle was safe. They removed the object, repaired the tire and charged a minimal fee. I was on the road and safely arrived at my destination.
Feb 5th, 2024