Chamber of Commerce

      T-Mobile

      ( 240 Reviews )

      T-Mobile
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      Hours

      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.4 - (240 reviews)
      119
      20
      10
      12
      79
      Read Our 240 Reviews

      Chamber Rating

      3.4 - (240 reviews)
      119
      20
      10
      12
      79
      › ‹
      • Deanna Moyer

        Helpful, courteous
        Mar 23rd, 2024

      • Jennifer Touati

        From the moment you walk in - at least for one specific agent - theyve already made up their mind if they are going to help you or not (I will say the ladies are nice). Specifically on this occasion - the agent refused to accept a government issued ID for verification of our account. Seriously!!! Who are you the FBI! Dont give me some excuse of algorithm. Anyone who looks like an immigrant stay away from this specific location. Fight the parking at Woodfield. They are more helpful and dont discriminate. In response to the reply: ~15 mins later - guess what - another store scanned the DL and IT WORKED. Dont give your customers false information. Retrain your employees please. Maybe the attitude was coming from us porting our numbers away from T-mobile. My family has been with T-mobile from the Primeco! There are CLEAR intrinsic biases. If management isnt willing to acknowledge this and fix it, then you are part of the problem and not the solution.
        Mar 7th, 2024

      • R M

        Honestly, if I could give this zero stars, I would. Actually, this review is mostly for Jaqueline - if we had had the opportunity to interact with any other associate at this store, maybe our experience would have been different. My husband and I have been to this store twice, with two separate issues. Before we even finished our sentence, Jacqueline told us she could not help. Both times, she did the exact same thing and was rude and disrespectful the entire time, even rolling her eyes at us. Maybe she was irritated that we did not understand something that seemed basic to her, but she was extremely offensive in her attitude, tone and behavior. We persisted and attempted to express what we needed help with because T-mobile customer service told us we needed to and she dismissed both times. We went to a different store and our issues were handled very differently and resolved. I hope you do something about her and her attitude - it is truly unacceptable. We will never go back there.
        Mar 1st, 2024

      • Jacqueline Newman

        Fantastic customer service from the ladies who work there, knowledgeable and patient! Be kind everyone!
        Feb 24th, 2024

      • Rae Castro

        Checked to make sure the phones were in stock and certain colors were available online went into the store - Mohammad had us take off our screen protector to inspect the phone - Mohammad told us he had no colors in stock after we declined any accessories or adding a line for a watch. Manager Cora came out and said online isnt updated. We used to be T-Mobile employees and know how important line attachments can be for metrics so we werent surprised. Confirmed with another associate that works at a T-Mobile they have the phone in stock but because we were just upgrading and not getting add on they said they dont have the phone. Always terrible service at this location
        Feb 23rd, 2024

      Read Our 240 Reviews

      About
      T-Mobile

      Visit the T-Mobile store in Schaumburg and discover America’s largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you’re interested in joining the Un-carrier, our staff at 626 East Golf Rd. can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

      Contact Info

      Brands

      • T-Mobile
      • tmobile

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • FINANCING
      • MASTERCARD
      • SAMSUNGPAY
      • TRAVELERSCHECK
      • VISA

      Questions & Answers

      Q What is the phone number for T-Mobile?

      A The phone number for T-Mobile is: 847-490-1098.

      Q Where is T-Mobile located?

      A T-Mobile is located at 626 E Golf Rd, Schaumburg, Illinois 60173

      Q What is the internet address for T-Mobile?

      A The website (URL) for T-Mobile is: https://www.t-mobile.com/stores/bd/t-mobile-schaumburg-il-60173-8616?utm_source=google&utm_medium=lastmile&utm_campaign=8616

      Q How big is T-Mobile?

      A T-Mobile employs approximately 20+ people.

      Q What days are T-Mobile open?

      A T-Mobile is open:
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 8:00 PM
      Tuesday: 10:00 AM - 8:00 PM

      Q How is T-Mobile rated?

      A T-Mobile has a 3.4 Star Rating from 240 reviewers.

      Hours

      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM

      Related Categories

      Nearby T-Mobile Locations

      Ratings and Reviews
      T-Mobile

      Overall Rating

      Overall Rating
      ( 240 Reviews )
      119
      20
      10
      12
      79
      Write a Review

      Deanna Moyer on Google

      image Helpful, courteous

      Jennifer Touati on Google

      image From the moment you walk in - at least for one specific agent - theyve already made up their mind if they are going to help you or not (I will say the ladies are nice). Specifically on this occasion - the agent refused to accept a government issued ID for verification of our account. Seriously!!! Who are you the FBI! Dont give me some excuse of algorithm. Anyone who looks like an immigrant stay away from this specific location. Fight the parking at Woodfield. They are more helpful and dont discriminate.
      In response to the reply:
      ~15 mins later - guess what - another store scanned the DL and IT WORKED. Dont give your customers false information. Retrain your employees please. Maybe the attitude was coming from us porting our numbers away from T-mobile. My family has been with T-mobile from the Primeco! There are CLEAR intrinsic biases. If management isnt willing to acknowledge this and fix it, then you are part of the problem and not the solution.

      Business Response on Google Feb 20th, 2024
      Hi Jennifer Touati! It's disappointing to learn that we did not live up to our high standards for customer service. However, for your security and ours, we ask for valid government issued ID. If the ID states it is not valid for identification, we cannot accept it. This has nothing to do with being immigrant or not, if you have a different ID that does not state this, we can happily assist you. Apologize for the inconvenience, we are always improving and hope you'll give us another chance to provide better service in the future.

      R M on Google

      image Honestly, if I could give this zero stars, I would. Actually, this review is mostly for Jaqueline - if we had had the opportunity to interact with any other associate at this store, maybe our experience would have been different. My husband and I have been to this store twice, with two separate issues. Before we even finished our sentence, Jacqueline told us she could not help. Both times, she did the exact same thing and was rude and disrespectful the entire time, even rolling her eyes at us. Maybe she was irritated that we did not understand something that seemed basic to her, but she was extremely offensive in her attitude, tone and behavior. We persisted and attempted to express what we needed help with because T-mobile customer service told us we needed to and she dismissed both times. We went to a different store and our issues were handled very differently and resolved. I hope you do something about her and her attitude - it is truly unacceptable. We will never go back there.

      Business Response on Google Feb 1st, 2024
      Hi Rahael Mathew ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.

      Jacqueline Newman on Google

      image Fantastic customer service from the ladies who work there, knowledgeable and patient! Be kind everyone!

      Rae Castro on Google

      image Checked to make sure the phones were in stock and certain colors were available online went into the store - Mohammad had us take off our screen protector to inspect the phone - Mohammad told us he had no colors in stock after we declined any accessories or adding a line for a watch. Manager Cora came out and said online isnt updated. We used to be T-Mobile employees and know how important line attachments can be for metrics so we werent surprised. Confirmed with another associate that works at a T-Mobile they have the phone in stock but because we were just upgrading and not getting add on they said they dont have the phone. Always terrible service at this location

      Business Response on Google Feb 29th, 2024
      Hi Rae Castro! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
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      Overall Rating

      Overall Rating
      ( 240 Reviews )
      119
      20
      10
      12
      79

      Write a Review

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