Emergency Veterinary Services

Hours

Sunday:
12:00 AM - 8:00 AM
Monday:
6:00 PM - 8:00 AM
Tuesday:
6:00 PM - 8:00 AM
Wednesday:
6:00 PM - 8:00 AM
Thursday:
6:00 PM - 8:00 AM
Friday:
6:00 PM - 8:00 AM
Saturday:
12:00 PM - 12:00 AM

Chamber Rating

4.5 - (314 reviews)
250
29
4
3
28

About
Emergency Veterinary Services

Emergency Veterinary Services is located at 530 Dunham Rd in Saint Charles, Illinois 60174. Emergency Veterinary Services can be contacted via phone at 630-584-7447 for pricing, hours and directions.

Contact Info

  •   630-584-7447

Questions & Answers

Q What is the phone number for Emergency Veterinary Services?

A The phone number for Emergency Veterinary Services is: 630-584-7447.


Q Where is Emergency Veterinary Services located?

A Emergency Veterinary Services is located at 530 Dunham Rd, Saint Charles, IL 60174


Q What is the internet address for Emergency Veterinary Services?

A The website (URL) for Emergency Veterinary Services is: https://emergencyvetservices.com/


Q How big is Emergency Veterinary Services?

A Emergency Veterinary Services employs approximately 11-20 people.


Q Is there a key contact at Emergency Veterinary Services?

A You can contact Green Wood at 630-584-7447.


Q What days are Emergency Veterinary Services open?

A Emergency Veterinary Services is open:
Sunday: 12:00 AM - 8:00 AM
Monday: 6:00 PM - 8:00 AM
Tuesday: 6:00 PM - 8:00 AM
Wednesday: 6:00 PM - 8:00 AM
Thursday: 6:00 PM - 8:00 AM
Friday: 6:00 PM - 8:00 AM
Saturday: 12:00 PM - 12:00 AM


Q How is Emergency Veterinary Services rated?

A Emergency Veterinary Services has a 4.5 Star Rating from 314 reviewers.

Key Contacts

image
Green Wood
Owner


Hours

Sunday:
12:00 AM - 8:00 AM
Monday:
6:00 PM - 8:00 AM
Tuesday:
6:00 PM - 8:00 AM
Wednesday:
6:00 PM - 8:00 AM
Thursday:
6:00 PM - 8:00 AM
Friday:
6:00 PM - 8:00 AM
Saturday:
12:00 PM - 12:00 AM

Ratings and Reviews
Emergency Veterinary Services

Overall Rating

Overall Rating
( 314 Reviews )
250
29
4
3
28
Write a Review

Suhayl Siddique on Google

image


Michelle Resnick on Google

image Update: This place did not offer to provide us with alternate locations as they stated in their reply. That is a lie. We would have taken that offer because we were concerned about our dog. We asked about the length of the wait because we were going to go elsewhere if it was too long. We did not want to leave and be the next one, and you guys refused to provide any information. My husband is the one who took our dog. You guys checked our dog in, took vitals, etc. He had 0 communication with you from 7 pm to 1157 pm when he left. I called you and asked about the wait time and said he was there. On the phone I was told you don't give times. I said my husband was there and was told what I said in my review. When he called for the appointment, he was told there was one person there and two on their way. He said he will be there in 30 and was there in that timeframe. When vitals were taken, my dog had a temperature, which was ignored. Own up to your mistake and don't lie. Pathetic.
This place is a joke. If you have an emergency with your pet, DO NOT go here because your pet will never be seen by a vet.
We thought our dog ate something that could cause an obstruction and potentially kill him. We called to bring him in and we were told to come in, but it could be an hour or two wait. My husband brought our dog in, they took vitals, weight, etc. Three hours later and the vet still did not see him. We asked how much longer the wait would be and they said they do not give wait times and they only have one vet. Two hours after that, my husband finally called it and went home. He was there for five hours and no one saw our dog. Our dog just needed two xrays according to the person on the phone before we came in. If you're actually that busy where you cannot do two xrays in five hours, then update someone and let them know it will be x amount of time. When you also say it's a one to two hour wait, five hours is not the same as one to two hours. We are now going to wait until Monday when our vet opens for our dog to be seen and hope that nothing is wrong with him.

Business Response on Google Mar 31st, 2024
Thank you for your review. We appreciate any and all feedback that is given for our clinic.First, we would like to apologize that you had to wait a long time for services and that communication while you were here was not up to your standard or even ours. We are always working to better our communication and standard of care each and every day that we arrive to attend to our patients.We would like to address that the initial phone call into our clinic was responded to with appropriate information about our wait time and other resources available. We did initially state that a 1-2 hour wait period was currently in place, but that these times can change given that we had patients on the way in and did not know the severity of their conditions. You had initially inquired about x-rays and we did say that we could do thesesince this was what you wanted. Given the wait time and the unknown of many factors, we did offer to help you locate another emergency facility to give you more prompt services. This was declined. What we most certainly could have done better was to communicate more while you were in our building. We apologize that this did not happen better. There were several critical cases here that were needing addressed and your pet was stable. Again, we do apologize for the lack of communication about wherewe were at during this time. We would be happy to discuss this further with you via phone call if you would like to do so and we do hope that your pet did get the care that was needed. Please reach out to us directly for more conversation at 630-584-7447.

Alexandrea I. on Google

image


Tyler Isham on Google

image Closest emergency vet near me. Prices were fair, wait time was low, and felt taken care of.


CM GAbreu on Google

image I scheduled an appointment for my puppy dog for pre surgery physical and the surgery. It was easy. No worries, all my questions answered. Excellent environment and professional and nice staff.


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Overall Rating

Overall Rating
( 314 Reviews )
250
29
4
3
28

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