SmartStop Self Storage

Apr 5th, 2024

Liz is helpful and friendly.
Mar 8th, 2024

Shoutout to Liz who is absolutely awesome she was very helpful when I got locked out of my unit !
Mar 5th, 2024

Liz was awesome. Great service
Mar 2nd, 2024

Never the review I want to leave but I feel everyone deserves to know. I would no longer consider this a safe facility for your belongings. MY UNIT WAS BROKEN INTO over the weekend and had A LOT stolen from me. When I asked about security footage, I was told there's no cameras by any of the unit doors or aisles, only the front entrance. What good are security cameras by the front entrance only if you cant tell what vehicles were where? Speaking of the front entrance, the giant security gate that's supposed to help keep people out that don't have a code to get in, it hardly ever works! Anyone can just drive right in at all hours of the day/night. It's been broken for probably longer than a month straight now and this isn't the first time. It's still broken as of this morning at 6am and wide open The owners need to do some serious evaluating on what business they're running here because security of peoples belongings should be NUMBER ONE. A police report was filed and they basically didn't know what to tell me other than sorry and couldn't believe there's no security cameras buy the unit doors. The insult to all of this, is when they called me on Sunday to tell me "there's no lock on the unit and the door is open", they immediately sent me a link asking for 5 star review. Are you kidding me? Asking me for a 5 star review after my unit was just ransacked due to what was probably because of your weeks on end open gate policy inviting everyone that doesn't belong there inside. Are you nuts? Fix your business and get proper security for you clients. One nice thing to say is the property manager Bret is awesome and very nice.
Mar 4th, 2024