Hand and Stone Massage and Facial Spa

Amazing!! I love this place! The staff are incredibly welcoming and friendly! The front desk girls are so kind and always have time to help me with my account, and never make me feel bead if I have questions! The services are always amazing! my facial always puts me to sleep and the massages are impeccable! If I could give them 500 stars I would!
Apr 3rd, 2024

Amazing!!
Mar 24th, 2024

went to try and get a membership and I couldnt get over the fact that the pretty girl in the front desk was freezing bc it was so cold in there and I noticed she only had a little heater to keep her warm how can a place say they care about the customers if they cant even care for their employees..
Mar 22nd, 2024

Feb 25th, 2024

I wish I could give the Rolling Meadows location 0 stars because I Just had the worst spa experience in my life. Booked facial special at 50% off because they sent me an offer vis e-mail and mind you, it was my first visit at this chain. The Esthetician kept insisting on extra services, so I agreed to add one extra because I felt bad Well, after 15 minutes of waiting to check out I learned my bill is $50 higher than it should have been because of the added services. Apparently if you add extra, your promotion doesnt work. It was my first visit and no one explained that, in a matter of fact i felt deceived and forced into these extras. Manager Lindsay was rude and disrespectful, and was not willing to budge. The entire experience felt like a scam! Instead of being relaxed I left the facility really upset and shaken up. Please stay away from this spa for your own good! ***Edit*** your reply means nothing! Judging by the abundance of negative reviews here such awful service is very common for this location and is encouraged by the owner. Besides, manager told me she called the owner and got their approval, so please do not pretend you did not know. I wish i read the reviews to save myself from this nonsense. You should be ashamed and such practices!!! Scamming people is not okay. I will post my experience on as many sites as possible and will contact H&S corporate office.
Apr 3rd, 2024