Anderson Chrysler Dodge Jeep Ram

So disrespectful. I called to ask some simple questions and got nothing but attitude. Wouldnt even attempt to give me any assistance. Told me they had access to the information I was looking for but wasnt going to waste their time on me.
Apr 9th, 2024

Top notch service. They went above and beyond for me today and I have never received service like this at a dealership ever. My service advisor Kasey was amazing about staying in contact and making sure I was well taken care of, service tech did more than I could have asked for and the service manager Bob went out of his way to make sure I left an extremely happy customer. Thank you all!
Apr 2nd, 2024

Best dealer around, Talk to Duke, he got me a great deal on a new truck!
Apr 1st, 2024

Blindly bought a used Chrysler 300 from a private seller out of town. It test drove fine, but noticed some issues after I left. Went to Anderson since I wouldn't trust taking it to a non certified dealer. Nate was a great help honestly tremendous. I stalled out at the gas station near Anderson and had to get a tow. I told Nate what problems I was experiencing which was quite a bit with the timeline I had with the vehicle. He was very kind to take the time out of my day to suggest what should be done. After the diagnosis Nate gave me a very informative process on what needs to be done with my car and why. I had the option to get it fixed there. Needless to say I got it fixed there. I got a timeline on when my vehicle was to be ready. Got it when was said and she drove like a beauty afterwards I had no idea how that vehicle should drive the first time driving it, but the difference with the way she drives is night and day. Wouldn't take my vehicle anywhere else to be serviced. Thank you Anderson team for taking this stressful situation away from me. Also a big thanks to Nate in service for taking care of me.
Apr 3rd, 2024

I have a newer Chrysler 300. Had some warranty issues. They wouldnt even look at it unless I dropped it off for at least 1 day. Said too busy doing oil changes and other work. Warranty work gets fit in where it can. I tried to make an appointment. Those are reserved for oil changes and such. So I asked, when is the next open date on your schedule? It was 11 days away. I asked to book that spot. Would not do it. They dont care about the car you bought. They only care about how they can make more money. Because of this, I had to call the Chrysler dealer in Elgin 43 miles away. They said they could take my car in almost immediately and take care of the issue. I would not advise buying a car here, or having service done, as they dont care once the car is sold!!! Thats a terrible way to run a business....... Update: The Mgr reached out to find out what happened. After telling me how sorry he was, and how he couldnt understand how this could happen, he tries to make it sound like it was my fault. Im not complaining about the diagnosis. Im complaining about the fact that a warranty issue got placed behind a non warranty issue. And regardless of diagnosis time, the other dealership offered immediate attention to my issue, they didnt tell me to "drop it off and theyll get to it when their workload clears" like these folks did. Its not the diagnosis, it was the way a warranty issue got pushed off for straight shop time labor. When I spoke to corporate Chrysler, they told me that unfortunately, they have no control over how Dealerships go about things, as they are independently owned, but they apologized and offered a service coupon book.
Apr 3rd, 2024