AAA Rockford

I was in and out in 10 minutes for a last minute international drivers license. Fast, and helpful! Can't remember girls name that assisted.
Jan 13th, 2024

Wont tow because of there winter restictions that said no emergency no tow.
Jan 13th, 2024

Jan 7th, 2024

Wasnt able to perform the task it stated that I could.
Dec 25th, 2023

Overall AAA was good insurance & very reasonably priced. My agent Tina Turner showed and spoke unprofessional work ethics and respect. My policy was canceled due to lack of communication by both myself and Ms. Turner. At the time I just had just gone through two car accidents, two surgeries my bank account,computer & phone were all hacked. All passwords to my accounts & my mail was placed on hold.My boyfriend of 9 years had just been arrested for domestic battery on & animal cruelty on July 28th,2023. I was also trying to pack my belongings while going to physical therapy for my knee replacement. I was also having to take my puppy to Wisconsin, because his back was injured when he got kicked by the ex. I was waiting on my debit card to arrive so I could call Ms. Turner with the new number. Ms.Turner had called me early Friday( 9ish) and left a message about my policy being canceled. I called her back at 11am and left a message that I had my card and I wanted to give the number to her. I didn't call on Monday, but I called Tuesday and was able to give her the new number. About 10 minutes later she called and told me the policy was canceled yesterday. As I was telling her that she never returned my call on Friday after 11am. She started bombarding me with questions. Why didn't you pay online? Why didn't you call here and have someone do it? I know it's my responsibility, however her tone of voice and choice of words were very disrespectful. She told me she was going to reach out to higher authority and explain my situation. She told me to not drive. And if I didn't hear back from her by five that she hadn't heard back from the upper. She also told me to start calling other insurance. I called her around 2:30 ish 3pm and she said she was just getting ready to call me back. She informed me that AAA was not going to renew me. Funny thing....AAA kept my renters policy open & charged me for this month. With everything going on I haven't had the time to call corporate and discuss this with them. I was able to find insurance with another company, but what a kick in the teeth. I'm now paying twice the amount per month. I've been on disability and this 90 more a month will have to come out of food allowance. I just don't believe a insurance company would do this. I don't believe that Ms.Turner was even in the office after lunch time.When I went to the office to get my declaration page,I asked Ms.Turner who her supervisor is and could I please have the number. Ms. Turner was on her computer and Ill never forget her words. "Yeah ,AAA doesn't insure those kind of people anymore". I sat for a second, then I said" Those kind of people," what are those kind of people "? She replied " People that dont pay their insurance or let it lapse" I had to bite my tongue untill I left the building. I'm thinking she may need to not consume her lunch drinks when she's working under the AAA companies name or directly with customers. A very unsatisfied customer towards her now past agent.
Oct 20th, 2023