Experity

IF YOU ARE A CLINIC CONSIDERING PURCHASING THIS SOFTWARE, DO NOT IF YOU WANT YOUR PATIENTS TO HAVE A GOOD EXPERIENCE Terrible web health data page that gives me 504 gateway time-out every single time. haven't been able to log in to review my test results all day. invest in better servers. Password reset doesn't work
Nov 14th, 2021

Garbage outdated software. Gives User no guidance. Doesnt notify user that the username is same as email. Puts a lock on the login instantly if you miss input login information. Have to get in contact with admin just to get account reset. Password reset doesnt work. If you try and make a new password it will decline your request no matter how many different variations you use. With an important pandemic why would we choose such a lousy & outdated software to hold such important medical records.
Sep 11th, 2021

Run far away!!!!
Jun 18th, 2020

I've been trying to finalize a bill with this company for over 17 months now. They were billing the wrong insurance. Now they are sending the account to collections. This is for my son who was seen at Lake Forest Urgent Care in Lake Forest, IL. I've tried to resolve this with the management at Lake Forest UC and they cannot seem to get anywhere with this billing company (Experity). I've dealt with several ppl at Experity myself since this all began 17 months ago and it's been a NIGHTMARE. No one gets this resolved. They continue to "file investigation", "notify their manager", etc. and now my son is being sent to collections!!! THEY BILLED the WRONG ISURANCE and then sent my son to collections for it!! After I kept notifying them that they were sending to wrong insurer, they just couldn't get it together and get the bill out to the correct insurer. It was over a year after the visit when my insurance FINALLY got the bill from Experity - so the claim was of course denied because EXPERITY waited over a year to get the claim to them. The office manager at LF Urg Care (Angela) keeps opening tickets to get the account written off but I keep get "last notification before collections" letters from Experity. What a NIGHTMARE!!!!
Aug 5th, 2020

In 2016 we switched to Practice Velocity (PV) in order to avoid the headaches of in-house billing until April, 2018. Our experience with them has been horrible. We have found that their sale group was very active, and they presented their product superbly. The company made big promises but did not deliver. Although the EMR was user friendly, the billing team caused us the loss of thousands of dollars in revenue from filing claims. For example: 1.) Improper matching of NPI/TPI combinations 2.) Wrong NDC filing 3.) Outstanding claims which ended up written off due to no follow up on their end, only making the aging report look better 4.) Incorrect refunds 5.) Inaccuracy in payment postings and patient statements 6.) Inaccurate write offs and adjustments 7.) Lack of working on denials or missed claims within the timely manner of 90 days 8.) Inaccuracy in applying modifiers properly 9.) Sending patients to collection without contacting them. These issues were reported multiple times at different levels through the assigned Case Manager , Chief Operating Officer of PV billing, and CEO David Stern M.D. Instead of solving the issues, blame was put on us. While dealing with PV, it became obvious that they would never accept their mistakes. I personally met Dr. Stern and presented to him a list of claims which were denied due to failure on the part of PV billing. He assured me that his company would be responsible to pay us if they found their mistakes. PV has not followed up in 18 months despite our multiple attempts through multiple emails. PV has not taken accountability for my report, but instead has decided to go into litigation. This has been a frustrating ordeal. To avoid revenue loss with PV or any billing company, one should access or request reports like these: 1.) Aging report 30, 60, 90, and 120 days. Follow each claim until it is paid off. 2.) Daily insurance visit reports. Follow it closely to assure it is billed in a timely manner. 3.) Adjustment reports for different reasons 4.) Total payments by visit type, payer type, and class 5.) Write off claim reports 6.) Re-filed claim reports In the end I will say this about Practice Velocity: Practice Velocity has poor performance as an outsource billing company, and they are not as good as they claim to be!
Feb 9th, 2020