Serenity Home Healthcare, Inc.

Hello Amanda Hanson,We appreciate you taking the time to share your concerns, and we sincerely apologize for any negative experiences you've had. Your feedback is invaluable to us, as it allows us to address issues and make necessary improvements.We take your comments about the main office staff in Niles very seriously. We strive to maintain a positive and supportive work environment for all employees, and we are committed to investigating and addressing any issues related to rudeness or unhelpfulness promptly.Concerns about paycheck discrepancies, lack of direct deposit, and dissatisfaction with our training program are not taken lightly as we understand the importance of timely and accurate payments, convenient payroll options, and effective training. The health and safety of our caregivers are of utmost importance, and we are troubled to hear about the concerns regarding working in bed bug infested homes without adequate PPE. Rest assured, we are actively working to investigating and rectify these issues as we are committed to addressing these issues promptly and ensuring a better experience for all employees. If you are open to it, we would appreciate the opportunity to discuss your concerns further and work towards resolutions. Please feel free to reach out to our HR department or the management team directly.Thank you for bringing these matters to our attention, and we sincerely apologize for any negative impact on your experience with our company.

Dear Daniel Mc Bain,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced with the reliability of our caretakers. We understand the importance of consistency in care giving, and we're committed to addressing this issue promptly.Your concerns are taken seriously, and we would like to investigate the situation further to ensure a more reliable and stable experience for you. Please reach out to us at 773-588-4000 and ask for Nadlin, as we would need further information to address your concerns and regain your confidence in our services.Your feedback is crucial in helping us enhance our caregiver matching and support processes. Thank you for choosing us, and we are committed to making your experience better.Sincerely,