Edible Arrangements

Arrangement is nice but pricey. Their hours online, on Google, and on the door are all different, and they dont answer their phone (tried calling four times today, finally gave up).
Mar 8th, 2024

If I could have left zero stars, I would have. Customer service was TERRIBLE. I was in the Rockford, IL location on Wednesday, January 17, 2024 at around 5:30pm. I walked in, no one was on the sales floor. A young lady came from the back and said hello. I said hello in return. The employee proceeded to look at the register monitor while clicking with the mouse several times as if she was Navigating with the monitor. I literally stood in the store looking at the menu items monitors on the wall for about 2 minutes. Other than the music playing and the clicking of the computer mouse, there was nothing; no offer to help, no suggestions for purchase, ZERO customer engagement, and ZERO eye contact, as I would periodically look at her to see if she was even going to stop staring at the register monitor and look up at HER CUSTOMER.... NOTHING!!!! It's A cute, tiny little store, the employee and I were the only people present, and I had absolutely no idea what I wanted to purchase as a gift for my Pastor's wife. Finally, I asked the employee is she was going to ask me if there was anything that she could help me with. Her response, after she finished clicking the mouse a few more time and then looking at her watch, was "I did. I said Hi." I turned around and walked out, after letting her know that her customer service skills suck. This was by far the WORST customer service encounter that I've EVER experienced. I will NEVER return to this location. I truly hope that this employee CHOOSES to do her job during her next shift with other customers. I wouldn't want ANYONE to have the same experience that I had. I sat in the parking lot to submit this review. I'mnot certain what hour this location closes, but at approximately 5:45pm she and another employee came from the back and turned off the menu items monitors. I completed my review and left the location.
Jan 30th, 2024

I ordered a eighty five dollar Fruit edible basket. Was a teddy bear in a cheesecake. A driver stole the order. And said he delivered it. But he wasn't caught on the ring camera. Making the delivery. I've been trying to get them to replace it. But they keep hanging the phone up under customers. I recommend nobody to use this company ever again. Because it is a Shatsy company They steal your money People's heart earned money
Dec 7th, 2023

I ordered a platter and when I went to pick it up , not only was it not ready it wasnt in the system at all, yet they still took my money and I left empty handed . Worst place . Do not recommend
Dec 7th, 2023

Nov 21st, 2023