Affordable Dentistry Today

No problem with the staff, but I'm not going back due to billing problems. They didn't send me a bill because they didn't have my correct email address. Instead of calling me (they did have my correct number) they turned me over to collections. After paying the agency plus a fee, they promised to credit me the fee. A month later they're cancelling our appointments because there is still a flag on the account and guess what -- there is still no credit. Now it will take a month to get a check from them.
Apr 9th, 2024

On Wednesday, April 3rd, 2024, I (my wife) had a temporary crown put on my #30 tooth on the right side of my mouth, bottom. I was home for 2 hrs and took a glass of water. My crown came off. I called the Rockford location, Perryville and Mulford streets, and told the receptionist. I asked if there would be a few moments to reglue the crown on. She asked the Dentist and the answer was: go to Walgreens and buy some glue made just for this reason and put on your own crown. I told the receptionist to call me when there is time for me to come over and glue my crown back on. I was told they do not have time to do that kind of stuff. I then called my dental insurance and they told me that was very unprofessional to tell a patient. My insurance called the billing department of the Dentist and talked to Andrea. I was told by my dental insurance that if there is time to reglue the crown, I should not be charged for a office visit. As of today, Friday April, 5, 2024, I have not received a return phone call from my dentist telling me to come over and get the crown reglued. This is a AWFUL, AWFUL, Awful way to treat a pt. This is AWFUL dental service . I talked to friends and they said to just go to the office next week and wait until an opening is available to reglue the temporary crown.
Apr 4th, 2024

I wanted to change dentist because mine was out of network. I take care of my teeth. I go faithfully. This dental hygentist made me feel like my teeth were horrible, just to upscale me to a deeper cleaning which insurance doesn't cover. She was snarky and rude. My other dentist wanted to replace a filling and this place wants to do a crown. Not only did they make me feel like a scumbag, it was all about using up all of my insurance and then changing big out of pocket. Something is wrong here. I won't ever go back.
Apr 3rd, 2024

I've never set up an appointment and not had any work done and I've been going here for years, they are under staffed and they have a new DR. that is money hungry, Im very disappointed and going else where. when all I needed was a cleaning. I have a stain on my front tooth. Dr. Looked at it for 5 sec. And said only option for me is to get a veneer. As soon as I said no thank to get a veneer I was quickly checked out and asked to set up another appointment. I will be reporting them to my insurance. Avoid this place!!!
Mar 14th, 2024

Mar 7th, 2024