Wintrust Mortgage
-
17 E Burlington Street
Riverside, Illinois 60546 - (708) 447-3222
- Website
Hours
Chamber Rating
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Paul Pro
Aug 2nd, 2021 -
Rade Knezevic
Always great customer service
Jul 8th, 2021 -
Ryan Colbrese
Very dissatisfied. It's a convenient location for me that's all. Multiple times my checking account numbers don't add up even when I don't write a check for 2 months. When asking for an explanation from the personal banker she simply asked if I keep detailed records of my account balance and provided no reason for the discrepancy. They just look at me saying nothing after my answer of "yes." I ordered checks from the personal banker and they never came. Waited and eventually went in to speak with the same lady to get the same response "they've been ordered." Waited another month to get no checks. Eventually I went to the bank manager who told me they were never ordered. Recently attempted to set up a auto pay and was told it was set and didn't need to do anything else. My bills accumulated as it hadn't been set up. Went in to sit down with the lady who set it up and she walked me through what needed to be done on the computer. I was told the bill was paid now and the auto payment now was set. Called the company which was supposed to have gotten the payment and it wasn't paid despite the banker telling me it was. Had to go back again and cancel the auto payment with the bank. Starting to think these women are purposely doing these things to me and considering taking my money elsewhere.
Jun 14th, 2021 -
Eileen Marie
Really disappointed. Calls routed to wintrust bank. Then holds are excessive. Transferring funds should NEVER be this complicated! No personal bankers available. No phone assistance. Every call is on hold extended periods of time. This used to be a very nice bank. No more.
May 10th, 2021 -
Adele Blum
horrible customer service. All calls are routed through a Wintrust call center, and NO ONE knows what they are doing. Dropped calls, long phone calls just to get something very easy done, no one calls back. Your website is also horrible. My mom has several accounts with this bank, but they're going to be moved elsewhere
Oct 26th, 2020
Questions & Answers
Q What is the phone number for Wintrust Mortgage?
A The phone number for Wintrust Mortgage is: (708) 447-3222.
Q Where is Wintrust Mortgage located?
A Wintrust Mortgage is located at 17 E Burlington Street, Riverside, Illinois 60546
Q What is the internet address for Wintrust Mortgage?
A The website (URL) for Wintrust Mortgage is: https://www.wintrustmortgage.com/?cid=organic:yext:yext-referral-traffic:WM110:202201
Q What days are Wintrust Mortgage open?
A Wintrust Mortgage is open:
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Q How is Wintrust Mortgage rated?
A Wintrust Mortgage has a 3.8 Star Rating from 13 reviewers.
Hours
Ratings and Reviews
Wintrust Mortgage
Overall Rating
Overall Rating
( 13 Reviews )Paul Pro on Google
Rade Knezevic on Google
Always great customer service
Ryan Colbrese on Google
Very dissatisfied. It's a convenient location for me that's all. Multiple times my checking account numbers don't add up even when I don't write a check for 2 months. When asking for an explanation from the personal banker she simply asked if I keep detailed records of my account balance and provided no reason for the discrepancy. They just look at me saying nothing after my answer of "yes." I ordered checks from the personal banker and they never came. Waited and eventually went in to speak with the same lady to get the same response "they've been ordered." Waited another month to get no checks. Eventually I went to the bank manager who told me they were never ordered. Recently attempted to set up a auto pay and was told it was set and didn't need to do anything else. My bills accumulated as it hadn't been set up. Went in to sit down with the lady who set it up and she walked me through what needed to be done on the computer. I was told the bill was paid now and the auto payment now was set. Called the company which was supposed to have gotten the payment and it wasn't paid despite the banker telling me it was. Had to go back again and cancel the auto payment with the bank. Starting to think these women are purposely doing these things to me and considering taking my money elsewhere.
Eileen Marie on Google
Really disappointed. Calls routed to wintrust bank. Then holds are excessive. Transferring funds should NEVER be this complicated!
No personal bankers available. No phone assistance. Every call is on hold extended periods of time.
This used to be a very nice bank.
No more.
Adele Blum on Google
horrible customer service. All calls are routed through a Wintrust call center, and NO ONE knows what they are doing. Dropped calls, long phone calls just to get something very easy done, no one calls back. Your website is also horrible. My mom has several accounts with this bank, but they're going to be moved elsewhere
Overall Rating
Overall Rating
( 13 Reviews )Write a Review
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