Shields Ford Service

Great service with friendly people.
Apr 11th, 2024

We have two vehicles purchased from Shields. I always take both to Shields for service even though we live in Champaign. As always I never get a surprise about something which needs to be done. I used to sit around in a dingy room with a coffee pot that looked older than me. No more, Im in and out and happy!
Apr 1st, 2024

From my Yelp! Review Took my 2017 Dodge Journey to the Service Center. I wanted to see if there was a wiring problem that was causing the rear windshield wiper and lift-gate headlamp not to work. Made an appointment. Dropped the car off on a Monday morning. Never received a call. I took it up on myself to call and check the status because it was nearing closing time. I was told they didn't get to it and would have to diagnose the problem the next day. This was very disappointing considering I made an appointment. Received a call the next day and they detected a wiring problem that needed to be repaired. I had to make another appointment to get the repair done which was the following week. When my wife picked the car up after being diagnosed, they charged $202.50 Diagnostic Fee without any repairs being done! When my wife voiced her concern, both the Technician and the Cashier assured her that if we had the repair done there, the Diagnostic Fee would go toward the total repair. The estimate for the wiring repair was $270. Essentially, I had to get the repair done or I'm out $202.50 without anything being done at all! We scheduled the appointment and had the repair done. When my wife dropped the car off, she made sure she brought the receipt from the Diagnostic Fee. They assured her that it was, "standard practice," that the money we paid for the Diagnostic Fee would go toward the repair. When my wife picked the car up, they handed her a bill for $270. She reminded them of the Diagnostic Fee that we already paid and that was the whole reason we had the repair done in the first place. The Technician told her that the total repair was $472.50! My wife tried telling them that we were quoted $270 just for the wiring repair. They refused to honor that quote. My wife paid the bill and didn't cause any fuss because she's a nice person. To say we're disappointed and will never return, is an understatement. In today's economy, this is a lot of money for us and it hurts. Terrible experience from beginning to end. I don't even know what to say.
Mar 31st, 2024

Mar 30th, 2024

Had oil change very quick and easy
Mar 17th, 2024