Travel House of Quincy

Livia Perry _{on Google}

Mar 26th, 2024

Our trip to ireland went smooth for the most part, because we were guided by CIE tours, however I would not recommend booking with Chastity due to the fact she is unreliable and unknowledgeable when it comes to traveling. She held our group back multiple times due to getting lost multiple times. She is not very responsible for herself let alone a group of people. It was very scary having her in charge of all of our payments for the trip and there was confusion a long the way. This is suppose to be a professional role and I did not feel comfortable with her as our travel agent. Sending a group of people out with an unknowledgeable agent is unprofessional of this business.

Rodney Stolte _{on Google}

Feb 2nd, 2024

They were very prompt and very helpful to let me know what I needed to do

Julie Klauser _{on Google}

Nov 4th, 2023

Travel House of Quincy states that they sell trips. This is true, but dont expect help or assistance after the purchase!! Short story, do not use the Travel House!! Long story.we booked a trip for June 2023 with Chastity at the Travel House. We purchased the travel insurance and was told a total credit, minus the price of the insurance, would be given for cancellation of any reason. Our flight was canceled a few hours before leaving due to tropical storm Brett. I called the airline at 2:00 AM to verify. We were not able to get another flight for two days. This would not work due to my husbands vacation scheduling at work. I called the Travel House when they opened. I was told by Chastity that I did not need to do anything further. She would take care of it. I have been fighting to get my credit ever since. For some reason she spent several weeks trying to get a credit not going through the insurance. After several weeks of frustration, I told her this is why we purchased the insurance and to use it. After many hours and frustrating, phone calls/visits to the Travel House, including Meki and Chastity, Apple Vacations, Tripmate, and now the hotel chain, I am still fighting for our full credit. I feel like I had to constantly push Travel House too do the legwork for the credit. While Chastity was out for a few days, I spoke with Mecki, who says she knew nothing about this. As the owner and operator of the business, I find it sad and hard to believe after several months of trying to get this, she had no knowledge of it. She did not want to help me and wanted me to wait until Chastity got back several days later. I did get her to finally submit some paperwork. I found it interesting in our conversation that she stated she is still trying to get $13,000 back for a group that booked a trip in January. If the tours and insurance that they are selling are not for fulfilling their part, why would the Travel House continue to use them? The end of September they basically told me there was nothing else they could do to help me and to contact the attorney. I called and he said he couldnt help me until he talk to them. I received an email shortly after that stating there is nothing he could do to help me. I should contact Apple and Tripmate. Trip mate tells me Travel House has my money. Travel House tells me they dont. Airline tells me I have credit with Apple for airfare. Apple tells me my credit is with the airline. Basically, I dont know who has my money/credit for any of it. This has been the biggest and most frustrating run around/scam!!

Romeo Single _{on Google}

Aug 27th, 2023

My name is Robert John Barfield and me and My cousin and I booked a cruise package With Mecki going on a cruise January 22/28 my first cruise Mecki Is a wonderful travel agent she answered questions with out me feeling rushed Will definitely continue using travel house of Quincy