Lowe's Home Improvement

If I could give Lowes in Quincy Zero stars I would have. My family is now 6 months into a brand new refrigerator that does not work correctly. Freezes all their food in the refrigerator. Lowes will not return it or exchange it. $ 1,500 lost at this point. All they keep saying is you have to go through GE and GE just keeps sending out techs that say they cannot fix it. They also bought a two year warranty, but still nothing is being done. We have filed a report with the Better Business Bureau. NEVER EVER buy an appliance from this place!
Apr 3rd, 2024

They had everything I needed
Apr 3rd, 2024

Mar 8th, 2024

Feb 22nd, 2024

TERRIBLE CUSTOMER SERVICE from the lady who I did a pick up from. I'm done with Lowes. My daughter ordered two oak bannisters for delivery to the Hannibal Lowes. When we went to get them, discovered they were at the Quincy Store. My daughter then called and was told that the Quincy Store "fulfilled the order", and that we would either have to pay $79 to have them driven to the Hannibal Store, or I would have to go get them (my daughter doesn't have a truck). When I went to pick them up, I showed the lady the pickup authorization. She the lady was initially polite, pretended not to know anything about the order. She then asked if there was anything else. I said yes, it was a little frustrating that we couldn't pick these up in Hannibal, but I guess that's not your fault. She then went off on me, telling me in a very hateful tone, "I already told your daughter all of this. We fulfilled that order not Hannibal and we don't take stuff over there. If your daughter didn't like it, she could have paid the $79.00. " So she PRETENDED not to know what was up, when she had already been a jerk to my daughter! Unbelievable. Then she stormed off and a young guy finished the transaction up.
Feb 4th, 2024