Tranquility Builders, Inc.

Had these folks remodel three bathrooms for us in 2021 and into 2022. There are problems in each of the bathrooms that we have been finding on a routine basis. We end up hiring others to come in and fix the issues. Whole thing has been a disaster, just a disaster. Craftsmanship is lacking when it comes to details. This time it is the faucet that was not installed correctly and leaked through to our basement. Not advising to completely avoid them but am advising to be very leery and question everything they do.
Feb 5th, 2024

Not a good experience overall with our Kitchen remodel! Ive tried to write our bad experience in detail but it just is too long. Everything that we were told in order to sign the contract ended up changing. Our designer was super difficult and unhelpful after we didnt go with her initial vision. (We had a very clear vision of our own that we wanted, nothing personal). Communication was mainly via email & terrible. When we finally reached out to Ryan with our concerns, he defended his designer adamantly and after that day, we never heard from Ryan or our designer again. (This was during the demo stage fyi-). For the remainder of the project we were left to deal with our PM who we were told came back from retirement to help out. From that point on, we had no set schedule and were left hanging each day wondering if anyone was going to show. Wed get texts around 9pm saying that someone would come the next day. Wed rearrange schedules to be home and then many times would get a text around 10am saying that something came up and they couldnt make it. Sometimes theyd show up and work for an hour and leave. This went on for months. The main portion was completed around 11-5-23. At that point we gave our punch list items of things to complete/fix. They said theyd be completed that week. By Christmas we were tired of waiting and told them to forget it, we will figure out how to get them done ourselves. Im still so frustrated at how things were left and how we were treated. Our neighbors had a very similar experience, only theirs has been going on for over a year Photos attached of how our kitchen was left for the holidays. All of the grout in the kitchen and dining room has to be replaced, new floor trim doesnt cover the wood glue, missed cabinet stain on almost every cabinet etc. ! This was a lot of $$$ and we basically felt like they checked out after they got the majority of the balance.
Feb 17th, 2024

Tranquility was our 3rd and final attempt in securing a contractor for a unique project. We were transforming an above garage storage space into a full blown coach house/condo. Well to say it worked is an understatement. From day one, this dynamic family run team delivered on all points; on time, on budget, creative use of space, excellent project management. Every day I would know what to expect from my point of contract on the job. Never was I left wondering what was happening daily, weekly, etc. The professionalism was above and beyond with everyone they brought into the job. I highly recommend this team. They brought a creative element to the job in addition to great design ideas! Their craftsmanship on the job is phenomenal! If youre looking for a team to deliver on time, in budget, excellent quality and amazing with communication, look no further.
Feb 16th, 2024

After doing quite a bit of research looking for contractors in the greater Plainfield area to do some work on our newly purchased home, we found Tranquility and reached out to quote an installation for a new Kitchen Backsplash, Bathroom Vanity and Mirror removal, and new vanity and mirror install. Our main contact Elliot was extremely responsive both via phone and text and was very flexible with getting the project scheduled around other contractors that would be working at the house over a 2 week period. Josh performed the Vanity and Mirror demo and was able to salvage the mirror and left the whole area extremely clean. Gustavo did a fantastic job working in the kitchen installing white subway tiles throughout. I am a stickler for details and the quality of everyone's work showed throughout each project. We then worked with Sean for the finishing touches and re-installation of the vanity and electrical in the kitchen and I can't say enough great things about him. He had to deal with a few electrical issues during the project and he handled what was a frustrating problem with an amazing attitude, he was awesome to talk to, and is an incredible representation of the company as a whole - great people doing great work. Any minor hiccups that occurred (missing parts I didn't have for some of the install, a faulty electrical outlet) were handled swiftly and without frustration, and my wife and I couldn't be happier with the end result. Big thanks to everyone at Tranquility for the work they put in to make our first home purchase and remodeling experience awesome! Services: Tile work installation, Home renovations, Bathroom remodeling, Project management, Interior finishing, Remodeling, Plumbing fixture installation, Kitchen remodeling
Jun 30th, 2023

Primary Suite Renovation. Tranquility was simply amazing. Finding a reputable contractor was of paramount importance to us, and reviews are what led us to discerning that Tranquility should be considered. With all confidence, and 14 months post our renovation, we can say that we absolutely made the right decision to hire Tranquility for our job. Everyone on their team, including the subcontractors they bring on the job site, encapsulated professionalism, vision, kindness, creativity, and beyond all else, high levels of craftsmanship. Ryan helped us envision a completely new layout for our closet and bathroom, which included gutting both spaces (adjacent to one another) flipping the bathroom and closet 90 degrees, and installing a new wall that solved all of our space problems, bringing our hopes to reality. Mirandas design vision married perfectly with ours, and we were able to collaborate with one another in order to install exactly what we wanted. Collectively we chose materials, some of which they fully brought to the table, and vice versa - Tranquility was very open to allowing this as long as the materials did not compromise the integrity of their work, which we fully appreciated! On the job site, Jim ran the job. There are not enough words to describe how incredible Jim is as a contractor, and, beyond that title, as a gentleman, being approachable, kind, and communicative. Jim ran a tight ship, managing the subcontractors that came in and out of our home, ensuring they were doing a great job, and working on his own time to make sure every detail met his high standards. He even ensured our two golden retrievers got ample pets and treats we set out (boy did our pups love Uncle Jim and Sean!). Sean was Jims right hand man, and he was just as amazing as Jim. Regarding the subcontractors - wow! Wood team (Jack and others): we installed 3/4 inch redwood floors in our primary bedroom, which bumped up to our existing 16 year old hardwood; the transition and color are seamless as if they were all laid at the same time a number of years ago, and we didnt even have to sand the portions of hardwood outside of the primary. We had architraves and crown molding in our space, which mostly had to be demoed, and the new pieces Tranquility installed matched the rest of the home absolutely perfectly. Additionally, the custom walnut cabinet Ryan suggested for our space, with matching built in shelving is gorgeous. The tile team was incredible; Jesses crew has such deep care for their work, and it truly shines through in our finished product. Our finished bathroom has a large percentage of tile throughout, and Jesses crew did an impeccable job. Again, collaborating with Miranda on the finishes was a terrific union, and we truly enjoyed working with her to make our lighting and tile choices congruent to her vision as well. For our closet, we knew we did not want cabinetry, as we wanted to see our items easily in the finished product; Ryans direction allowed us to work with a local store and their design team in order to keep the space beautiful, bring our vision to reality, and stay within our desired closet budget. With that in mind, the overall budget Tranquility projected for the job stayed true throughout. More could be shared here, but if you have made it this far, just know that Tranquility is more than just a name - their incredible work brought us tranquil peace of mind throughout, and we continue to immensely enjoy the tranquil product we created together. Thank you so much Tranquility team; we love the work you did for us, and we truly look forward to working together again in the future. Services: Tile work installation, Install flooring, Home renovations, Bathroom remodeling, Design, Fan installation, Painting, Interior finishing, Remodeling, Exterior finishing, Drywall installation, Plumbing fixture installation, Flooring
Jun 15th, 2023