La-Z-Boy Furniture Galleries

The sales person was very patient and the designer, Lisa, went out of her way to make us feel comfortable with our purchase.
Apr 1st, 2024

Absolutely trash!!! We waited a lot longer than initially told it would be for our recliners they said they had them at the warehouse but still took months to get and let me tell you Im very disappointed in them. Ive always heard good things but the quality is not there. Have not even had the recliners six months and the one is completely broken and not even usable. And the other one the stitching is coming out I just want to return them and get my money back. I do not need this trash cluttering my house as I cant even sit in it anyway customer service absolutely terrible anymore.
Mar 2nd, 2024

Very friendly and very helpful people
Feb 26th, 2024

We couldn't have had a better experience. Jon-Paul helped us out. We came in looking for a rocker recliner to help with those sleepless nights with our first baby on the way. It was a difficult search because I'm a big guy, 6'4", and finding a recliner that fit my long torso was tough. But when we told Jon-Paul what we were looking for, he took us directly to a perfect fit, and it wasn't the most expensive option either, like some sales people at other stores tried to do. He was extremely knowledgeable about the products and features and listened to our needs. We went to several other local furniture stores and the sales people there weren't even close to as helpful, knowledgeable, or enthusiastic as Jon-Paul. Our recliner was delivered today and is absolutely perfect. The delivery team was also quick and friendly. Would definitely recommend looking to Jon-Paul for any furniture needs.
Feb 15th, 2024

Will never purchase from here again. We bought our couch in June/July of 2022. There were delays getting it which we expected after covid. We received our couch November of 2022. In July of 2023, not even a year later, one of the recliners broke. It made a terrible grinding sound when it opened, was hard to open or close, and the back would not recline anymore. All of this of course is covered under the "lifetime" warranty, plus the comprehensive warranty that comes with the first year after delivery. I reached out to the warranty department in August 2023 to get it repaired and did not hear back. I continued to follow up and finally heard back on Spemteber 13th with terms and conditions and asking if I wanted to proceed with repairs. I said yes the same day and did not hear back. Again, I followed up routinely with no response and finally heard back October 4th saying "I see you need scheduled for inspection, we are currently booked through October so we will reach out once we can schedule". I explained all of the above and was told that they did not have service technicians for a few months so they are working through the back log and I was on the list to be scheduled. I followed up again November 11th and was told they would reach out a little closer to December to get me scheduled. That was the last I heard from them, even after countless follow up messages trying to get something scheduled. So here I sit, 2 months from my last message from them, on a busted couch, with no customer service, no "lifetime gurantee" and nothing but a bunch of money down the drain for a cheaply made POS couch.
Jan 28th, 2024