BMW of Peoria Service Department

I initially brought my car in to get serviced because I had a heating issues. I was only getting heat on the driver side plus my check Engine light was on. They were charging me $400 for a diagnostic test. I get a call after test was completed and was told several things was wrong with the car but the main issue was getting the coolant system replaced and a water pump. So I paid $2500 for those repairs to be completed. Went to go pick up my car on a Friday an hour before they closed. It was about 65 degrees this day so I didnt need to turn my heat on. About 10:30pm I go to the gym and noticed that I had no heat what so ever. My vents were literally blowing out cold air. I contacted them immediately Saturday morning but the service center department was closed. Here it is Monday I bring my car in to get looked at again. Get random text messages from the manager asking about my warranty as well as if I let someone else work on my vehicle before bringing it to them for repairs. So this is when I knew something suspicious was happening. Me being suspicious was correct because they discovered that my heating core needed to be replaced and gave me an estimate of $2800. I asked how was that missed during the diagnostic test? The manager answered the question without answering the question. The heating core was the initial problem not the coolant system. I could have paid for the heating core to be replaced first and got the coolant system fixed later. So here I am with no heat in my car. Remind you Im a travel nurse so I drive at least an hour or so to and from work daily in a cold vehicle. They only suggestion was offered by the manager was taking the $400 that I paid for the diagnostic test and putting it towards getting the heating core repaired which still leaves $2400 balance. These people only care about how much money they can shake from your pockets. I had to use Christmas money to get the repairs done the first time. This is not right to treat costumers this way I know a lot of places get over on women because most of us dont know about cars. Its wrong and distasteful to do such thing. They could have offered to replace the heating core for half the price or at least for half the laboring price. How do you bring your car to the shop for repairs and after repairs the issue is worse. If I could give this place a negative zero I would. Good things does not come to those who get over on others.
Dec 13th, 2023

Do great work
Sep 5th, 2023

Place is awesome . Thnx for the 2023 X3 M
Jun 18th, 2023

Home of the 2 hour oil change! I'm the only one that's been waiting in the lounge. If you have another option, AVOID! Service: Oil change
Apr 26th, 2023

Jan 22nd, 2023