Best One of Central Illinois

Apr 10th, 2023

Friendly staff & great service! Will be going back to their business in the future.
Jan 20th, 2023

Apr 29th, 2022

Apr 22nd, 2022

Took my mom's car here for tires and alignment. They said a ball joint needed replacement, which we had done along with the tires and alignment. Get the car back and it still pulled hard to the right. Take the car back in and they look at it, said they missed a repair that should have been completed when the replaced the ball joint. We are told to bring it back the next day and they would fix it no charge. Get the car back and it still pulled to the right even after the repairs. We were told that it drove fine when they test drove it and any pulling to the right was due to the curve of the road. Flash forward to today. I take her car for an oil change and ask them to check the car over. They discover the tires were improperly mounted and balanced on the rim. The tire manufacturers have dots placed on the tire to indicate where the valve stem should be installed. The valve stems were no where near where they should be. So to counter the improper installation, they added extra weights to the tire to try and balance it. 550 grams of weight were added to one tire that once mounted properly only needed 150 grams. I was also told this was a safety issue until it was corrected. Don't take your vehicle here for service because obviously a tire shop doesn't know how to install tires. This place was a lot better when it was Tommy House.
Oct 6th, 2022