Chase Bank

Bank teller was cool really nice and helpful. Waiting on a banker was trash. I saw one walking around drinking water as of he was in an Aquafina commercial. This branch trash...
Nov 16th, 2023

rude
Nov 6th, 2023

Huge drive-thru here if you need to use it
Aug 19th, 2023

Jun 15th, 2023

TL;DR: Not helpful; Disorganized; Racist branch as the notary was only interested in being friendly to the stereotypical Park Ridge folks. They don't do Employer Verification. Long Story: Environment: Upon Entering, it is not clear where you go for triage. There is a round table and then a seating area. I walked in and no one was standing there nor was there an area to sign up for help. Please note that there was no one in the seating area waiting either. I went in line for the teller and waited patiently as I waited to speak with someone. The lady guides me to take a seat and then said she will find someone. There is now a person sitting there waiting for help as well. It is clear that it is confusing as to what folks are supposed to do when they need non-teller help. Male Privilege on Display: Enter M.T. with the Teller and he said who needed help? The other person waiting - white male - said "well I was sitting here"... and M.T. was more than happy to help him. This irks me since I am a non-white female and I waited in that long line to get help. That Teller got M.T. and instead of helping me, he assists this other person instead. He invites this person in with the "how are yous" and talks about sports and games... he happily brings this person back and helps him. He then walks that gentleman out and then looks at me, smile fades and says, "okay, what did you need?". Employer Verification: I share that my employer sent me a link to verify I-9 documents and before sitting down he tells me that I might as well leave. "I-9? What for?" M.T. Informs me that Chase cannot verify I-9 Documents for remote workers. It is something that they would "never do" and he has "never heard of this". He tells me he has never heard of my remote employer. My new employer sends a link that a person can fill out online. The employer informed me that my bank can help with this if I cannot find a neighbor or friend to do it. He reads the directions and tells me "okay, no. I can't do any of this. I have never heard of Chase bank doing these things and Chase would never agree to do these things". "Understood... I called other banks and they said they can help me if I was a customer. I am a customer here..." "Oh sure you are, but there's nothing I can do to help you. Thanks..." Gets up and escorts me out. Before I'm out of his line of sight, he is very eager and pleasant to help the next in line with a Hello, 'My name is...' and handshakes. Inefficiencies: I walked in around 4:10. I left around 4:45 and spent most of my time looking for help than being helped. I had to look for someone in line and to still wait these people want to focus on their target audience. They are the biggest bank right now, so they dont care about any one's opinions and they don't care if they start losing customers. I hope to anyone reading this - 1) if you fit the park ridge demographic, you're fine. 2) if you don't have a light complexion, go to another location.
Sep 10th, 2023