Jewel-Osco

This review is for the receiving department, especially for an employee named Laura. She was extremely rude, condescending, and super unprofessional. I understand I am not a shopping customer but your delivery drivers are key to your operation, and purposefully trying to make their job harder is NOT good business. As I pulled up to this jewel receiving door, the door was opened by Laura. I asked politely if I can use a U-cart, No, youre supposed to bring your own cart. Her response was rude, but I completely understand her frustration and regardless it is my responsibility to bring my product inside. There was a Pepsi driver in the dock, and I patiently waited for the gentleman to finish his delivery, so I can take his dock. I buzz the receiving door again and let Laura know I parked in the dock door to unload my product since I didnt have a cart. She was not too happy about me using HER DOCK, as if Laura is a majority stakeholder in the Albertsons company. She yells and says THE DOCK IS FOR JEWEL DRIVERS ONLY! To which I replied calmly, I just seen a Pepsi driver leave from the door? OH BUT THATS PEPSI, WE DONT NEED TO LET YOU USE THE DOCK. IM NOT GOING TO ARGUE WITH YOU. She was the one that started this argument. Anyway at this point, I am not even paying attention to her because I can see why she works in the back away from customers. As I am counting my product with her trainee(Im guessing), Laura is bickering to her manager or whoever about me and how I am being such an inconvenience. On top of all this unprofessionalism, while I am counting my product, she grabs my invoice paper and drops it from the air, so I can pick it up on from the floor. I deliver to 10s of Jewel Oscos around Chicagoland and I was never greeted/treated with this much hostility. She is an embarrassment to Jewel.
Apr 1st, 2024

Mar 27th, 2024

Mar 22nd, 2024

Big clean grocery store. Super friendly staff. I bumped it from four stars to five. I'm an old curmudgeon... I really dislike self-checkout (I'm trying to be polite in phrasing that!!). The couple Jewels that I go to at least give you the option to go to a cashier. And the cashier, tho busy, couldn't have been nicer. Again, maybe I'm an old curmudgeon but I'm a people person, and nice staff adds to a good shopping experience that equates to customer loyalty. I hope these stores figure that out!! Jewel, thank you. Oh- and I was 10 minutes after the deli closing but the lady still took care of me. Just sayin'. Nice.
Mar 18th, 2024

Feb 20th, 2024