T.J. Maxx & HomeGoods

Mikita Demchuk _{on Google}

Mar 30th, 2024

April 1st was April Fool's Day. The manager on duty (in a bandana, name started from J, 5 pm) put on a whole show for me to make a fool of me, and perhaps my clients too. Return item $149.99 with receipts and Apple Ray went true without any issues. The second item $34.99 with receipt also and Apple Pay caused a whole epic. The TJMaxx employee threatened to kick me out of his store with the help of the police, our kind conversation involved other customers, who did not knew the problem, the manager (!) asked me to shut up. The entire performance can be viewed on video camera recordings and my words will be confirmed. Mr X (!!!!!) told me that he will not take the purchase back because the debit card from receipt does not match the depot cart on my Apple Pay, also debit, as he will have many problems. All I wanted was to disappear from this store as quickly as possible. I had my service dog with me, I have the certificate to prove it, and that should mean something to the person in this position. In addition, this show was very humiliating for me, as a person who came from Ukraine, where there is currently a war. I do not have to explain my rights and responsibilities anywhere in any country. Plus, I don't have to teach other subordinates how to work, how to receive purchases, how to provide assistance to customers and who has priority in any service area. But it is necessary to emphasize the inconsistency of this manager with his position, since when paying for goods with a debit cart with a PIN code, the refund, according to any store policy, is made in CASH within 30 days from the date of purchase. I agreed to the store credit and flew home to Florida with far from unpleasant impressions of the local customer service.