Pep Boys

Came here in February 2024 for a complete brake job and spent over $1500. It was fine when I left. But why did my brake light come on a month later, and I'm fearing for my life every time I press the brakes? Since my vehicle is out of warranty, I took it to the dealership, thinking that was the issue...because it couldn't possibly be that a business that I spent over $1500 with didn't do their job, right? Turns out they didn't do the job I paid them to do in February and had to do it RIGHT in April. I do not recommend anyone bringing their vehicle to this location for anything. Especially if you are a woman. Corporate will be getting a call about this. Because I could have been in a serious accident or worse due to their negligence.
Apr 4th, 2024

2023 post: On time and quick service! Only reason I am not giving it 5 stars is the waiting area experience. 2024 post: One year later and this time there is a new waiting room and GREAT experience. Moving it up to 5 stars
Apr 3rd, 2024

Apr 3rd, 2024

Mar 12th, 2024

I can't trust mechanics and repair shops, the whole industry is full of scams because they know damn well we know nothing about cars. They make up problems and exaggerate issues in your car in order to squeeze every dime out of you. I ended up paying more than I should have because they can't be honest with me about what I REALLY need versus what I can bypass. The proof is that I was at another shop and was told a totally different thing (the previous shop being the honest one because they told me not to waste money on misc. things). The people at Pep Boys suffer from pokerfaces, so you can't even read them: no professionalism, cheery demeanor..just a blank face whenever you talk to them. It seems like they taught themselves to intentionally be this way..
Mar 28th, 2024