Aqua-Tots Swim Schools Orland Park

Update: Kayla ended up calling me back and shes always a pleasure to work, explains everything well and is accommodating. Jeneen and Kylie are my favorite instructors. Ms. Beverly & James are always a pleasure as well. Caution (long): I was so happy when we found this location and for the most part have gotten good customer service up until today. There is a new policy that clearly shows they care more about money than wellbeing of clients, customer service and retention. Yesterday I got a call within an hour of our class to let me know that it was cancelled due to an issue in the pool & it not being safe for the kids. I thanked Christina for letting me know and asked if it would be fixed by the next day cause we had classes for the rest of the week. She said she wasnt sure if it would be fixed that day or how long it would take throughout the week but should have a better understanding within the next 2 hours. She is very kind and informative so my issue is not with her. Today comes, Ive been calling because there was no email or call saying that classes were resumed for this evening and a make up for both my kids is supposed to start within an hour and a half of them opening up for the day. I finally get in touch with Madison just 30 minutes before the class is scheduled and tell her Ive been calling trying to see if classes were in fact resumed since there was no communication about it only that a teacher got changed and wasnt sure if that was an automated message. Long story short she goes back and forth with me saying that theres no way she can issue the make ups for them even though the issue yesterday was their fault and no further communication. She says she is a manager but Im looking forward to getting a callback from another manager or just seeing them in person to get this issue resolved, hopefully. If not, I am going to pass along this review, as well as the other recent ones, to my parent group and go to another location until we finish our classes and then look for another company all together. Very disappointed today!
Apr 8th, 2024

Apr 6th, 2024

Very disappointed with this location and billing practices. I will NEVER return.
Mar 20th, 2024

Very professional staff!
Mar 19th, 2024

I have four kids in swim school at aqua tots Orland park. Honestly they were in a previous school that was horrible and I was reluctant to try another, but am I ever glad I did. It all started with Kaela who showed me around and explained how everything works, she was very professional but also had such a fun and happy attitude that I was immediately impressed with her. Many times when Ive come in with the kids she comes over says hello, gives hugs, and even sits on the floor to be at their level and talk to them, she is really amazing. As for the instructors we have been very lucky to have Jensen, we have had a few others but l have never seen such interaction with the kids and genuine love for her job, not to mention she really really knows what she is doing.Our kids have not always been on their best behavior but it never deters her from helping them learn and they just love her.she makes lessons fun while still teaching them. Some of the other staff members have also been very helpful and friendly when they see us !! Shout out to Gianna,Kristina, and Kaitlyn, you are all the best. Thanks, Sincerely LisaL
Mar 17th, 2024