Sleep Number

Thanks for the feedback. Sorry this wasn't the experience you hoped for. With the terms of our 100-Night trial, our adjustable base models are all final sales, which is an industry-standard practice due to their significant size and weight, which makes them difficult to ship back to our returns warehouse. All of our terms and conditions of sale can be found online and on the receipts that our customers sign acknowledging that they have read and understood all the conditions of sale. One of the reasons we make certain to provide and post the information in different areas is because we can't say for certain what may or may not have been stated at the time of purchase, and I have attached a link with information on our return process: support.sleepnumber.com/hc/en-us/articles/235185607-Returns-exchangesWith that being said, it's also important to know that defects in our beds, while rare, often occur during the beginning of ownership. This is why we cover the cost of any replacements during this period, and after this, our warranty becomes prorated.The prorated cost goes up four percent every year, and I have attached a link below with additional information for your convenience.sleepnumber.com/pages/legal-warranty