Metro by T-Mobile

Alexandra V. _{on Yelp}

Nov 28th, 2022

I took my cognitively and physically handicapped sister to the T-Mobile store in Oak Park for the 11:00 am opening last Sunday. There was a crowd that gathered, the store finally opened at 12:00. My sister who visibly is undergoing chemotherapy was treated so badly. She was yelled at, her phone slammed down, and then pushed at her. Her purpose was to return the internet gateway. She and I were informed by a customer service representative that the charge for not returning it within the allotted time slot was waived.  Once at the store the same salesman who treated her with little respect or empathy told her that she will be charged a late fee of $300. She told him that a customer service representative already waived that, but this horrible person argued with and yelled at her just the same. It is my mission to change her carrier to Verizon, a company that has always provided professional and courteous service to me. By far the most inexcusable behavior and treatment to an individual who clearly needed help and kindness, but was met with scorn and disrespect. HORRIBLE

Tamicaela Sims _{on Google}

Oct 29th, 2022

My experience was Terrible I went there to get an upgrade for my son phone then I turn around the guy put extra charges on my bill.Turn trying paid my bill he lock me out my account i been using the same account pin seen 2019 now I cant get in my account to pay my phone bill.

Jeff Klasmeier _{on Google}

Sep 16th, 2022

Really supportive guy. My senile father in law made a purchase he shouldn't have (already had an expensive plan he could not get out of). Owner made full refund even though policy states otherwise.

Bernice Gbahn _{on Google}

Sep 15th, 2022

Came to the store to pay my bill and the worker closed the store while I was coming in at 5pm when the store closes at 8pm

Glenn Stacks _{on Google}

Aug 24th, 2022

I bought my most recent phone from there , they have great service.