Best Buy

Its so cool! I love best buy
Apr 26th, 2023

Jan 25th, 2023

Best polish food
Dec 2nd, 2022

Good electronics
Nov 9th, 2022

Stay away from this store. Deceptive sales practice. I bought a new Samsung Galaxy S10e on 7/21/2019 from this Best Buy store located at 1072 Willow Rd, Northbrook, IL 60062. The sales person advised there was a promotion that required $10 payment only per month for 2 years, and after then I will own the smartphone. According to his explanation, I needed to pay $31.25 every month but the carrier will grant $21.25 bill credit so the actual amount required was to be $10 per month. I have sales person's handwriting that reads $21.25 bill credit from Sprint over 24 months. Except the handwriting, none of the contract documents contains or indicates that different amount of bill credit from Sprint other than $21.25 will be given. However, the first bill I received after the purchase shows Sprint gives me only $10 credit and I have to pay $21.25 every month over 2 years. On 9/16 I called Sprint and was told the $10 credit amount is correct for upgraded account, and if I want $21.25 monthly credit it should've been a new account or a newly added line, about which the sales person didn't mention. Sprint representative also confirmed theres nothing they can do for me as this is sales compliance issue from Best Buy. Same day I stopped by this store to discuss this issue but they were not cooperative and refused to take responsibility for the error. Both the sales and his manager kept trying to make this my error arguing I misunderstood their explanation about the contract, even though I presented them the sales guys' handwriting that clearly shows $21.25 bill credit from Sprint over 24 months. I also tried to contact the store manager via phone call and email, whos been unresponsive to my request as of yet. I wouldnt have purchased the good if Best Buy sales person provided correct information and didnt exercise deceptive sales tactic. Their response has been totally unprofessional and what they've been doing is just blaming customer even though they are at fault. Horrible. ------------------------- Update. I brought this to the small claim court and they agreed to a settlement covering not only the monthly charges but also the court fees. The original amount I asked them was less than $300 but they refused without proper excuses arguing it was me that misunderstood, which eventually made them to pay me $900 approx. Good job Best buy.
Apr 28th, 2023