OSF PromptCare

Went in 3 ish weeks ago. Fever, dizziness, and coughing. Nurse was rude and rushed me. Dr didn't let me finish my sentences about my symptoms. Dr also BARELY looked in my ears, and three weeks later, I'm still sick WITH an ear infection. I'm convinced if they had looked longer, I would have been fine by now. Horrible experience. Will NEVER come back. The one near Raab Road is SO MUCH BETTER
Mar 3rd, 2024

I loved my experience with all of the staff today, from the receptionist to the nurse who saw my son. (I wish that I could remember her name.) We were seen right away & the nurse was very informative and quick, wonderful to my 1 year old who ended up having a double ear infection. This was our first experience with this prompt care. We will be going back when needed!
Jan 16th, 2024

Fast with great care
Dec 18th, 2023

Went in the other day when they opened, they were already a bit busy but they got me in and out within 20 mins! Very fast and efficient! Thank you Dr. Luke and his nurses!
Oct 25th, 2023

Was dealing with multiple issues at once and got some conflicting directions on how to proceed. Went in today 08/11/2023 at noon. Receptionist was on what sounded like a personal call which I ignored and simply focused on managing my pain while waiting patiently. When she did get off the phone... I quickly explained, she instantly copped an attitude and started arguing with me as I was already leaving when she made it clear she wouldn't help me. I was literally already out the door when she was raising her voice at me. I said in response "This isn't about YOU, if you're not helping why continue to argue with me when I'm already leaving? You got what you wanted!". Then some expletives because I was in pain and pissed and she's being rude for no reason. You're already not helping, why not make everything worse... Wish I got the witches name. Do not go here. They're apparently too important to help.
Sep 4th, 2023