Justice Automotive Repair

I took my son's car here after someone stole his Cadillac converter. They did a great job, so professional reasonable cost I will definitely bring my vehicles back here.
Feb 10th, 2023

My son got into an accident with my car and it was towed to Kits towing.  I decided to have Justice do the repairs. From start to finish everyone I spoke with during the time it was in the shop was super friendly and made me feel like I wasn't being ripped off. I believe they went above and beyond to fix my car properly and the most cost effective for me.  I will definitely return to them for all my automotive needs. Thank you Kit's Towing and Justice Automotive & Collision!
Jan 20th, 2023

Had justice automotive do a repair on the rear of me excursion... looked great at first, then I noticed that it had a lot of orange peal.... figured I'd have it buffed out... was loading my truck when I partly bumped the corner of my truck that had been "repaired" the paint fell off and it began to crumble... I realized they did not fix the dents... they filled them with Bondo! The paint is crumbling off now! They don't do bodywork they fill your dents with clay and paint over them! Reporting them to insurance and having my truck fixed the right way in Tennessee at my expense!
Nov 2nd, 2020

The team at Justice Automotive fixed some significant hail damage on my car. Service from start to finish was amazing! Everyone was very helpful, took care of all the insurance and logistics and my car looks brand new! Will definitely return for future repairs when needed. Thank you Kit and team!
Mar 22nd, 2020

In October my Jeep Renegade was sideswiped by a UPS truck and received damage to the back panel.  As I only take it to the dealership for service, I called the service manager there about the need for repairs to the body and was told they used Justice.  So that's where I took my Jeep.  Brad, their front desk guy was very warm and friendly, wrote and dealt with the UPS company's insurance and ordered the part needed and once in, he alerted me that it was in so I could then bring it in and get a rental.  The work order called for 3 days but Brad was quick to point out that it may take longer if they found anything once the car panel was removed.  I had no issue with that and discussed as I had on our first meeting that while they had the car, I'd like it detailed.  I was assured that it wasn't a problem.  The car was dropped on the Monday and I was called on Thursday saying it would be done by Friday and sent out for detailing but to ensure the detailing was completed that it'd be best that I wait until Saturday to pick it up.  I agreed and was told they closed at 3pm so left work at 2pm to ensure I was there on time.  Apparently Brad called at 2pm to say there was an issue but I didn't get the message until I was pretty much pulling in to Justice to pick it up.  He informed me that the detailer couldn't get to it until Tuesday, but they'd try for Monday if I still wanted it done.  I was surprised as that was the whole reason for waiting until Saturday in the first place but as I required it to be done, I agreed to pick it up Tuesday, requiring the rental car for another 3 days. Imagine my shock to find out that it never got detailed and Brad attempted to wash it out back of their shop with a hose (a $3.00 fee at the drive thru car wash on my trip home Saturday would have accomplished the same thing - although props for him attempting to do something).  I took my car and left letting him know that I wasn't happy nor impressed with the fact that the excuse that the Delta Sonic Wash where they get cars detailed couldn't do it on Monday or Tuesday (yet I was told on Saturday that it was committed for the Tuesday if I opted to wait).  He added some mumbling about the problem they have with Delta, perhaps to skirt the fact it wasn't done, but that's a "their" problem not a "me" problem as I waste three days with a rental for absolutely nothing.  On my way home I noted that my iPhone charging cable wasn't in the Jeep and after looking around also noted the change I had in the car was also missing.  Annoyed but not worth a return call at that moment as far as I was concerned since I was already miffed.  Still needing my car done, I called the Delta Sonic near them that they'd have used and spoke to the Detailing Manager there about getting an appointment for detailing explaining to him the frustration with them not being able to do it between the prior Friday and the Tuesday.  He had no idea what I was talking about and said Justice never spoke with him.  He also mentioned that if they or I had wanted an actual appointment that they were in fact booked out through November 23rd but at anytime Justice or I could simply bring it in the drive thru service and they'd have it completed within three hours, as they would have on the Friday thru the Tuesday that it was at Justice.  I was fuming as I felt I was lied to by Justice with no regard for the fact a rental was involved not to mention my time.  But I let it stew a few days before calling Brad back and calmly asking if the car was locked at all times as my charger and change had gone  missing while in their charge.  He assured me that no one there would remove it but he couldn't attest to where they apparently took my jeep for an alignment.  Humm.... I then took the opportunity to share my conversation that I had with Delta about the detailing and I stated I didn't appreciate being mislead and in fact if it was something they didn't want to deal with, simply tell me from the get go and I would have taken back the Jeep on the Friday or Saturday.  He stumbled saying that they did try and that Delta was throwing them under the bus... but I ask myself why would they, they had no reason to tell me about the drive in service with a three hour turnaround and yet not them.  I told him I wasn't happy with what I felt was a shady story with too many holes nor that I had to go spend 20.00 on a new charger, adding salt to a wound.  He was polite, apologetic and for that I can't say anything bad about but that doesn't give them a pass for the not following through with detailing or the missing charger.  He said he was going to discuss my dissatisfaction on these matters with his boss and he'd likely call me.  9 days later and not a reach out.  Very sad business practices that will cost them my future business or that of friends.  Step up Justice, honestly and shooting straight goes a long way with this girl.
Nov 15th, 2021