Chamber of Commerce

      Illiana Financial Credit Union

      ( 33 Reviews )

      Illiana Financial Credit Union
      • 1163 E Ogden Ave Suite 711
        Naperville, IL 60563
      •   708-891-7800
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      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      9:00 AM - 1:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.3 - (33 reviews)
      17
      1
      2
      1
      12
      Read Our 33 Reviews

      Chamber Rating

      3.3 - (33 reviews)
      17
      1
      2
      1
      12
      › ‹
      • Melissa Robertson

        Terrible to finance a car with. Had to deal with customer service 5 times due to them saying I did not have insurance coverage. They debited my account $1322.00 for two months of insurance. I had coverage from day one of purchasing car. Not a good friendly experience
        Feb 26th, 2024

      • Danielle Anderson

        This Naperville location has some of the most ignorant and incompetent people I have ever worked with in my life. I am switching my car loan to a different bank and closing off my accounts immediately. The workers can not read or interpret a ledger but somehow they are able to work at a bank. I was told that since Drew withdrew money from my account without authorization he's not wrong and I am. Do yourself a favor a bank with a credit union somewhere else, you will regret banking here and constantly your money will moved around and taken.
        Nov 4th, 2022

      • Maria Romo


        Jan 31st, 2022

      • Twilightqueenbe 19


        Dec 1st, 2021

      • Rachel Townsend

        Was a member for 30 years, but just cancelled all my accounts with them. In the past couple years I've had different issues, and called all the numbers that they have online and was never able to get ahold of any person through any phone menu option at all. I just got cycled through menu options till it hung up on me, regardless of the number I tried. I then tried 'contact me' though the website, and I also found email addresses online - again, never got any response from anything I tried. The website portal is terrible and glitchy as well. Honestly this has been the worst customer service I've ever had with a company. They had my money and made themselves 100% unavailable for any type of contact other than in-person. Went in today to talk to them in person - sign on the door that NO MASKS ALLOWED. I'm extremely high risk and need to wear a mask and they fought with me about it, even though I offered to show my full face and ID clearly to the camera. Honestly, it's a huge relief not to work with them anymore. I don't love big banks, but at least they don't hold your money hostage and block all means of contacting them.
        Feb 22nd, 2024

      Read Our 33 Reviews

      About
      Illiana Financial Credit Union

      Illiana Financial Credit Union is a full service financial institution with a mission to constantly seek to improve the quality of life and financial well-being of our members. You may find all the products you need such as savings accounts, checking accounts, certificate of deposits and loans such as, new/used vehicle loans, refinance, Visa Credit cards, personal loans and many more.Illiana Financial will earn the trust and loyalty of each member-owner by providing relevant, cost effective and individualized financial solutions and services. We are committed to helping you pave a path toward a secure financial future.

      Contact Info

      Products

      • Auto Loans
      • Certificate of Deposit
      • Checking Account
      • Consolidation
      • Debt Solutions
      • Home Equity Loan
      • Mortgages
      • Refinance loans
      • Savings Account
      • Visa Credit Cards

      Services

      • Cashier Checks
      • Gift Cards
      • Investments
      • Mobile Deposit
      • Money Orders
      • Mortgage Services
      • Payroll Deduction
      • Treasury Management
      • Visa Cash Advances
      • Wealth Management

      Languages

      • English
      • Spanish

      Payment Methods

      • Cash

      Questions & Answers

      Q What is the phone number for Illiana Financial Credit Union?

      A The phone number for Illiana Financial Credit Union is: 708-891-7800.

      Q Where is Illiana Financial Credit Union located?

      A Illiana Financial Credit Union is located at 1163 E Ogden Ave Suite 711, Naperville, IL 60563

      Q What is the internet address for Illiana Financial Credit Union?

      A The website (URL) for Illiana Financial Credit Union is: https://www.illiana.org/

      Q What days are Illiana Financial Credit Union open?

      A Illiana Financial Credit Union is open:
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 6:00 PM
      Saturday: 9:00 AM - 1:00 PM

      Q How is Illiana Financial Credit Union rated?

      A Illiana Financial Credit Union has a 3.3 Star Rating from 33 reviewers.

      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      9:00 AM - 1:00 PM

      Ratings and Reviews
      Illiana Financial Credit Union

      Overall Rating

      Overall Rating
      ( 33 Reviews )
      17
      1
      2
      1
      12
      Write a Review

      Melissa Robertson on Google

      image Terrible to finance a car with. Had to deal with customer service 5 times due to them saying I did not have insurance coverage. They debited my account $1322.00 for two months of insurance. I had coverage from day one of purchasing car. Not a good friendly experience

      Danielle Anderson on Google

      image This Naperville location has some of the most ignorant and incompetent people I have ever worked with in my life. I am switching my car loan to a different bank and closing off my accounts immediately. The workers can not read or interpret a ledger but somehow they are able to work at a bank. I was told that since Drew withdrew money from my account without authorization he's not wrong and I am. Do yourself a favor a bank with a credit union somewhere else, you will regret banking here and constantly your money will moved around and taken.

      Maria Romo on Google

      image

      Twilightqueenbe 19 on Google

      image

      Rachel Townsend on Google

      image Was a member for 30 years, but just cancelled all my accounts with them.
      In the past couple years I've had different issues, and called all the numbers that they have online and was never able to get ahold of any person through any phone menu option at all. I just got cycled through menu options till it hung up on me, regardless of the number I tried.
      I then tried 'contact me' though the website, and I also found email addresses online - again, never got any response from anything I tried. The website portal is terrible and glitchy as well.
      Honestly this has been the worst customer service I've ever had with a company. They had my money and made themselves 100% unavailable for any type of contact other than in-person.
      Went in today to talk to them in person - sign on the door that NO MASKS ALLOWED. I'm extremely high risk and need to wear a mask and they fought with me about it, even though I offered to show my full face and ID clearly to the camera.
      Honestly, it's a huge relief not to work with them anymore. I don't love big banks, but at least they don't hold your money hostage and block all means of contacting them.

      Load More Reviews

      Overall Rating

      Overall Rating
      ( 33 Reviews )
      17
      1
      2
      1
      12

      Write a Review

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